Customer Service Representative

2 months ago

Wentzville, United States Auto Repair Network Full time
Description

Looking for a devoted Customer Service Specialist in Wentzville, MO, US. Must excel in delivering exceptional client support and ensuring customer delight. Seeking a dynamic individual with strong communication, analytical, and organizational skills. A solid commitment to customer happiness is a must. Responsibilities include promptly addressing customer inquiries, resolving issues, and efficiently addressing customer needs. The ideal candidate will demonstrate a positive demeanor and possess outstanding customer service skills to deliver exceptional service to customers

Responsibilities

•Greet and assist customers over the phone with a courteous and professional demeanor adhering to established call center guidelines
•Address customer concerns regarding their Vehicle Service Contracts by actively listening and providing appropriate responses
•Identify potential reasons for contract cancellations using critical thinking skills and propose solutions to retain customers effectively
•Provide accurate information about coverage plans, pricing, terms, and any ongoing promotions or incentives
•Handle customer contract adjustments, renewals, and cancellations following specified procedures accurately
•Collaborate with team members, supervisors, and other departments to resolve customer issues and enhance the overall customer experience
•Keep abreast of industry developments and changes related to Vehicle Service Contracts
•Meet individual and team performance targets, including call quality, average handling time, and customer retention goals

Qualifications

•High school diploma or equivalent
•Experience in a customer service or call center position focusing on customer retention
•Excellent verbal communication abilities with a professional telephonic manner
•Active listening skills and the capacity to empathize with customers
•Capacity to multitask and work in a fast-paced environment while handling high call volumes
•Basic computer literacy and proficiency in using customer service software and databases
•Knowledge of Vehicle Service Contracts or familiarity with the automotive industry is a plus
•Problem-solving capabilities and a customer-oriented approach to inquiries

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