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Claims Service Specialist
2 months ago
Claims Service Specialist I page is loaded
Claims Service Specialist I
Apply
locations
Bridgewater, MA
Quincy, MA
time type
Full time
posted on
Posted 5 Days Ago
job requisition id
R01139
Why Arbella?
At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and
Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-
led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and
professional/personal
development
programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009
Join a Best Place to Work Company
New to insurance or a veteran adjuster? Interested in a career in Property Claim handling? New opportunity for a motivated self starter to join the Property Claim team here at Arbella. Under immediate supervision, investigate and dispose of first party homeowner and first party commercial claims. No experience necessary. We will train the right candidate. Prior claim experience a plus but not required. Candidate hired at appropriate level.
Key Responsibilities:
Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing.
Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system.
With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
Will keep management informed of activities and problems with in assigned area of responsibility.
Pursues subrogation and may arrange for salvage to obtain the maximum recovery.
Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.
Maintain claim files and document claim file activities in accordance with established procedures.
Will successfully complete all required in-house training.
Performs other related duties as required or requested.
Key Requirements:
A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
Highly effective time management skills
Strong attention to detail, accuracy, fairness and impeccable organization
A passion for helping others
Some customer service work experience preferred
Valid driver's license
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Voted Boston’s #1 Best Place To Work by the Boston Business Journal in 2023
People stay when they love a company and its culture—and our average tenure is 12 years We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door. Browse open positions and find your perfect fit.
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