Member Relations Specialist

1 week ago

Onalaska, United States Altra Federal Credit Union Full time
Description

Are you friendly and outgoing with a passion for providing exceptional member service? Are you ready to be the welcoming face for our members? If you have a knack for making people smile and ensuring their first impression is a lasting one, we want YOU as our new Member Relations Specialist at our Onalaska, WI office

Member Relations Specialists welcome the members to our office, asking questions to determine the nature of their visit to the office, assist with all types of member service transactions, assist the Teller's as needed, and more. The Member Relations Specialists are the "faces" of Altra and fully represent Altra's brand to help our members live their best lives

Member Relations Specialists will perform miscellaneous functions including, but not limited to:

  • Assist members with establishing Online Banking, Mobile Banking, Bill Pay, E-Statements, and navigating the Altra website.
  • Assist members with questions regarding their checking and savings accounts.
  • Assist members with the kiosks, lobby computers, ATM, or SAM-e
  • Issue new and existing debit cards
  • Print debit cards and gift cards
  • Trouble shoot debit card machine issues that may arise
  • Change debit card machine film
  • Open, maintain and close safe deposit boxes
  • Sort office mail
  • Notarize documents for members
  • Research and assist any problems members may have
  • Complete GL and member transactions

Qualified candidates are required to have a high school diploma, GED or HSED and at least six (6) months of customer service experience. A minimum of one (1) year of experience in a financial service environment is highly recommended, but not required.

This position is full time, 40-hours per week, Monday through Friday from 8:30 a.m. to 5:30 p.m., and will require to be part of the Saturday morning rotation from 7:45 a.m. to 12:15 p.m. at the Onalaska WI office, approximately once every three months.

Pay and Benefits:

  • Competitive starting rate of $16.50/hour, depending on experience
  • When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.
  • Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
  • Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
  • Paid time off, volunteer time off, and your birthday off (paid)
  • Employee-only perks and discounts

Why work at Altra?

  • Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve
  • Professional growth and advancement opportunities - job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University.
  • An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
  • An award-winning wellness program that promotes a work life balance and healthy living Monthly challenges, employee assistance and chaplaincy services, membership discounts, and even a Fitbit for all employees on Day 1

Altra is proud to be a Great Place to Work certified company five years in a row; 93% of our employees say Altra is a great place to work At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it's where YOU belong

Qualifications
Education High School or GED (required)
Experience At least six (6) months of customer service experience. (required)
A minimum of one (1) year of experience in a financial service environment is highly recommended, but not required. (preferred)

  • Member Relations Specialist

    5 days ago

    Onalaska, Wisconsin, United States Altra Federal Credit Union Full time

    Are you sociable and cheerful with a passion for delivering exceptional member service? Are you prepared to be the friendly face for our members? If you have a talent for bringing smiles to people's faces and ensuring their initial impression lasts, we welcome YOU as our new Member Relations Specialist at our Onalaska, WI office.Member Relations Specialists...

  • Inbound Member Contact Specialist

    2 weeks ago

    Onalaska, United States Altra Federal Credit Union Full time

    Description Are you friendly? Are you professional? Are you knowledgeable and have the ability to learn and grow? Are you looking to start a rewarding career in the financial industry, opening your door to new opportunities and personal and professional growth within a well-established organization? If you love helping people feel confident about their...

  • Inbound Member Contact Specialist

    2 weeks ago

    Onalaska, United States Altra Federal Credit Union Full time

    Are you friendly? Are you professional? Are you knowledgeable and have the ability to learn and grow? Are you looking to start a rewarding career in the financial industry, opening your door to new opportunities and personal and professional growth within a well-established organization? If you love helping people feel confident about their financial...

  • Inbound Member Contact Specialist

    2 weeks ago

    Onalaska, United States Altra Inc. Full time

    Are you friendly? Are you professional? Are you knowledgeable and have the ability to learn and grow? Are you looking to start a rewarding career in the financial industry, opening your door to new opportunities and personal and professional growth within a well-established organization? If you love helping people feel confident about their financial journey...

  • Inbound Member Contact Specialist

    5 days ago

    Onalaska, Wisconsin, United States Altra Federal Credit Union Full time

    Are you friendly? Are you professional? Are you knowledgeable and have the ability to learn and grow? Are you looking to start a rewarding career in the financial industry, opening your door to new opportunities and personal and professional growth w Operations, Specialist, Part Time, Operation, Manufacturing, Banking

  • Material Sort and Scrap Specialist

    4 weeks ago

    Onalaska, United States Dynamic Lifecycle Innovations Full time

    Job DescriptionJob DescriptionScrap Specialist 1 Do you want to learn the value in our everyday electronics? As a Scrap Specialist, you will come to understand just how much value electronics have!At Dynamic Lifecycle Innovations, our mission is to improve the world with innovative sustainability efforts, and empower our team members to be the best they can...

  • Material Sort and Scrap Specialist

    3 weeks ago

    Onalaska, United States Dynamic Lifecycle Innovations Full time

    Job DescriptionJob DescriptionScrap Specialist 1 Do you want to learn the value in our everyday electronics? As a Scrap Specialist, you will come to understand just how much value electronics have!At Dynamic Lifecycle Innovations, our mission is to improve the world with innovative sustainability efforts, and empower our team members to be the best they can...

  • Part-Time Warehouse Specialist

    1 week ago

    Onalaska, United States Dynamic Recycling Full time

    **Part-Time Warehouse Specialist** at Dynamic Lifecycle Innovations Onalaska, WI **Warehouse Specialist I - Recovery** At Dynamic Lifecycle Innovations, our mission is to improve the world with innovative sustainability efforts, and empower our team members to be the best they can be. We are an industry leader in electronics life cycle management, and place...

  • Material Sort and Scrap Specialist II

    4 weeks ago

    Onalaska, United States Dynamic Lifecycle Innovations Full time

    Job DescriptionJob DescriptionScrap Specialist IIAre you someone who is comfortable with change? Do you want to take ownership in helping Dynamic implement and make new processes work?At Dynamic Lifecycle Innovations, our mission is to protect the planet with innovative sustainability efforts, and empower our team members to be the best they can be....

  • Material Sort and Scrap Specialist II

    3 weeks ago

    Onalaska, United States Dynamic Lifecycle Innovations Full time

    Job DescriptionJob DescriptionScrap Specialist IIAre you someone who is comfortable with change? Do you want to take ownership in helping Dynamic implement and make new processes work?At Dynamic Lifecycle Innovations, our mission is to protect the planet with innovative sustainability efforts, and empower our team members to be the best they can be....

  • Member Experience Manager

    3 weeks ago

    Onalaska, United States Verve, a Credit Union Full time

    JOB REQUIREMENTS: Job Details Job Location Onalaska, WI-Onalaska Branch - Onalaska, WI Position Type Full Time Description POSITION SUMMARY Responsible for leading the day-to-day activities of the branch. Responsible for directing operational soundness and referral efforts of the front line. Primary individual responsible for leading and managing the Verve...

  • Member Experience Manager

    3 weeks ago

    Onalaska, United States Verve, a Credit Union Full time

    JOB REQUIREMENTS: Job Details Job Location Onalaska, WI-Onalaska Branch - Onalaska, WI Position Type Full Time Description POSITION SUMMARY Responsible for leading the day-to-day activities of the branch. Responsible for directing operational soundness and referral efforts of the front line. Primary individual responsible for leading and managing the Verve...

  • Sales Support Specialist

    4 weeks ago

    Onalaska, United States Dynamic Lifecycle Innovations Full time

    Job DescriptionJob DescriptionSales Support SpecialistAt Dynamic Lifecycle Innovations, our mission is to protect the planet with innovative sustainability efforts, and empower our team members to be the best they can be. We're an industry leader in electronics life cycle management known for doing the right thing and delivering for our customers. Our...

  • Sales Support Specialist

    3 weeks ago

    Onalaska, United States Dynamic Lifecycle Innovations Full time

    Job DescriptionJob DescriptionSales Support SpecialistAt Dynamic Lifecycle Innovations, our mission is to protect the planet with innovative sustainability efforts, and empower our team members to be the best they can be. We're an industry leader in electronics life cycle management known for doing the right thing and delivering for our customers. Our...

  • Restaurant Team Member

    4 weeks ago

    Onalaska, United States Noodles & Company Full time

    Overview Noodles & Company is more than fast food - we're a fast casual restaurant with real ingredients (say goodbye to greasy food and hello to fresh ingredients). We're hiring immediately for restaurant Team Members to join us in the front of house as a server, cashier, or curbside specialist. At Noodles, our mission is to always nourish and inspire...

  • Restaurant Team Member

    3 weeks ago

    Onalaska, United States Noodles & Company Full time

    Overview Noodles & Company is more than fast food - we're a fast casual restaurant with real ingredients (say goodbye to greasy food and hello to fresh ingredients). We're hiring immediately for restaurant Team Members to join us in the front of house as a server, cashier, or curbside specialist. At Noodles, our mission is to always nourish and inspire...

  • Digital Marketing Specialist

    2 weeks ago

    Onalaska, United States LTC Global Full time

    The Digital Marketing Specialist assists in the marketing efforts of all companies under the LTC Global umbrella by collaborating with team members on duties that include: Working with team members to oversee and produce social media posts. Develop and maintain a social media presence to align with each business’s goals. Oversee Google Ads and other online...

  • Payroll Specialist

    2 weeks ago

    Onalaska, United States Altra Federal Credit Union Full time

    Altra Federal Credit Union is seeking a detail-oriented Payroll Specialist to join our dynamic human resources team! The successful candidate will be responsible for managing all aspects of payroll processing, ensuring compliance with applicable laws and regulations, and providing exceptional service to our employees. As a Payroll Specialist, you will...

  • Member Account Representative

    4 weeks ago

    Onalaska, United States CO-OP CREDIT UNION Full time

    JOB REQUIREMENTS: This is a full-time position based out of our Onalaska, WI location. Principal duties include performing a wide variety of transactions on member accounts, and opening new and servicing existing share accounts and consumer loans. If you have experience in public facing roles, excellent communication, math, and computer skills, are dedicated...

  • Member Account Representative

    5 days ago

    Onalaska, Wisconsin, United States CO-OP CREDIT UNION Full time

    JOB REQUIREMENTS:This is a full-time position based out of our Onalaska, WI location. Principal duties include performing a wide variety of transactions on member accounts, and opening new and servicing existing share accounts and consumer loans. If you have experience in public facing roles, excellent communication, math, and computer skills, are dedicated...