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Member Experience Manager

4 months ago

Onalaska, United States Verve, a Credit Union Full time

JOB REQUIREMENTS: Job Details Job Location Onalaska, WI-Onalaska Branch - Onalaska, WI Position Type Full Time Description POSITION SUMMARY Responsible for leading the day-to-day activities of the branch. Responsible for directing operational soundness and referral efforts of the front line. Primary individual responsible for leading and managing the Verve experience in the branch. POSITION RESPONSIBILITIES Branch Leadership Lead and supervise the branch service team to achieve established goals. Build a cohesive and effective team through coaching and developing team members in a motivating environment. Ensure that a positive member experience is consistently delivered. Lead day-to-day branch operations through effective decision making based on policies and procedures. Build effective relationships in the branch using emotional intelligence and critical thinking skills. Maintain control over audit procedures to ensure compliance with controls. If weaknesses are identified, report them to leadership. Maintain subject matter expert status of Verve\'s products and services to serve the branch team and members. Foster and maintain an atmosphere of solutions, innovation, and continuous improvement. Share ownership with the Senior Area Manager on branch performance. Actively contribute to the success of the Credit Union by working positively with teammates and supporting achievement of organizational goals. Support and maintain a cross-selling environment within the branch. Responsible for scheduling branch service team members. Will function in a Member Advocate role, especially times of peak scheduling, absences or staffing shortages. Maintain ongoing communication with leadership by informing them of all pertinent problems, irregularities, new developments, and changes. Offer improvement suggestions or any other changes. Demonstrate the Credit Union\'s philosophy and culture in all interactions with members, prospective members, and team member. Additional duties as assigned. Qualifications EDUCATION AND EXPERIENCE Associate degree (A.A.) or equivalent from a two-year college or technical school; Related work experience may substitute for education. At least two or more years of leadership experience. Must have the ability to travel between locations as needed. KEY COMPETENCIES Superior communication skills to effectively listen and disseminate information. Demonstrated or potential ability to supervise operations, train, and coach team members. Experience with member/customer service operations to include the understanding of effective member service philosophy. Demonstrated sales and public relations skills, practical knowledge of sales techniques and processes, and... For full info follow application link. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DCFA689CBBA84F8B