CWR - Customer Service Rep
2 months ago
Pay Rate: $22/hr
Temp to possible Perm
Must be local to PRI office - It is still a hybrid role, but it is based out of the Princeton office.
The position resides in the Customer Experience Team, reporting to the Customer Service Supervisor. We are currently looking for a Customer Service Associate. Someone who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. This is an opportunity to be a part of a multinational organization that focuses on its people. Client searching for candidates who want to work within our Global Customer Service team to learn and grow from this position.
Key Responsibilities:
•Provide high-level telephone, email, and web chat support for the Client suite of PIB products; including Factiva, Client Risk & Compliance, and Client Newswires.
•Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
•Provide professional-level support to retain Client customers and increase customer loyalty.
•Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.
QUALIFICATIONS:
Required
•Superior verbal and written communication skills with the ability to quickly establish trust and reliability
•Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
•Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
•Ability to maintain a positive attitude in an often busy and stressful environment
•For language specific positions: native level proficiency in written and spoken communication.
Preferred
•Previous Customer Service experience preferred
Desired
•Client experience a plus
•Desire to grow within the company
•College degree desired
•Previous research experience desired
•Fluent in German/French/Spanish/Chinese/Japanese/Italian/Russian a plus
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