RRG - Representative Customer Service

4 days ago

Decatur, United States REV Group Inc Full time

**RRG - Representative Customer Service**

**Location:** Decatur, IN, US, 46733 * Receives phone calls and correspondence from customers with regard to questions, problems, concerns, or complaints.

* Facilitates resolution of customer problems by identifying and qualifying the needed resolution, coordination with the necessary resources, and following up as required to assure completion of the resolution.

* Handles dealer / customer service issues by monitoring and documenting results to ensure customer satisfaction.

* Maintains high levels of product and policy knowledge in order to provide the most accurate and efficient level of customer service.

* Communicates escalated dealer or customer issues as required to ensure prompt resolution.

* Communicates quality issues to management.

* Uses strong communications skills to enhance relations with our customers.

* Maintains accurate documentation and reports required to meet department requirements.

* Ensures compliance with established policies.

* Performs other duties as assigned.

* Ability to learn product specific information as it pertains to the position.

* Ability to work effectively both as a team player and as an individual contributor.

* High School Diploma or equivalent

* One year experience in Customer Service preferred

* Experience in a related industry

* Ability to work under pressure.

* Excellent interpersonal skills

* Excellent verbal and written communications skills

* Good analytical and problem-solving abilities

* Strong computer skills and comprehension of appropriate software packages

* Ability to work as a member of a team

* Ability to work in a multi-tasked environment

* Work overtime as required

* Ability to work safely and recognizes issues that may be unsafe and take appropriate actions to mitigate risks

* Involved in projects as required.

* Treat all employees and customers fairly, courteously and with dignity

* Maintain positive relationships with customers and employees

* A team player who is focused on providing exemplary customer service

* Demonstrates continuous willingness to meet commitments

* Focus on quality and service

* Maintains high level of technical expertise, product knowledge and policy knowledge to provide efficient levels of customer service

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