Hotel Front Desk Clerk

2 weeks ago

Atlanta, United States Aloft Atlanta at the Battery Atlanta Full time

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now Responsibilities: • Handle customer complaints as necessary • Bookkeeping: keep accurate records of all hotel guest account information • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Work with the housekeeping staff to ensure rooms are ready for new guests Qualifications: • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Comfortable taking telephone calls and mitigating stressful situations • High school diploma, GED, or equivalent • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Has previous experience or working knowledge of Microsoft Office and reservation management systems About Company: A preferred Hotel of the Atlanta Braves

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