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Customer Service

2 months ago

Grand Rapids, United States Hiring Now! Full time

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Interacts with customers via the phone. *

Provides information in response to inquiries about accounts, products, and services. *

Handles customer complaints, special orders, or returns in-store or via phone or mail.

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Answers customers' questions regarding product or service and operation or maintenance.

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Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.

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Works independently to resolve customer service and routing issues as they arise. *

Places orders and coordinates order processing. *

Coordinates with Sales and Logistics regarding special deliveries. *

Develop knowledge of all products and customer files, follows through on communications with Sales as needed.

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Advises manager of problems as they relate to our customers needs. *

Collaborates with other departments to coordinate activities of individual departments to maintain a high level of customer service. *

Solves problems with desire to produce exceptional results. *

Perform related duties as required.

$21.00 Position works Remote - Must reside in the West Michigan Area An Equal Opportunity Employer

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High School Diploma or equivalent. *

Experience preferred, but not required. *

Proficiency in 10 Key Data Entry. *

Ability to handle multiple tasks simultaneously. *

Skill in organization, prioritization, and attention to detail.

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Proper customer service etiquette and follow-up. *

Resolve customer service and routing problems with minimal supervision. *

Prioritize and organize customer orders and maintain files. *

Communicate effectively, both verbally and in writing. *

Experience using Microsoft Office and other computer based applications. *

Excellent verbal/written communication skills.

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Able to maintain excellent attendance. *

Experience leading and following Company Policies, Safety/Security Policies Procedures. *

Strong team player with the ability to work across multiple functions.

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Must be able to pass all medical exams, drug and background checks (including criminal).

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled