Desktop Support Technician

3 weeks ago

Urbandale, United States Pomeroy Technologies Full time
Job Description

Scope:

Pomeroy is seeking candidates to work within the support operations division with Berkshire Hathaway Energy providing computer operations incident and problem resolution in a multi-platform, enterprise 24 x 7 environment. This position will performing front-line event management for all information technology business critical applications, servers, peripherals, telecommunications, mainframe, desktops, laptops, and mobile devices.

General Conditions for the Client

Candidate will be performing proactive monitoring of the health performance capacity and availability of the environment.

Ensure continuous uninterrupted service by responding to and diagnosing first and second tier incidents through troubleshooting and analysis independently or with other information technology support personnel on server, network, PC, or mainframe applications and hardware systems. Involves problem recognition: research, isolation, response, and resolution.

Monitor all information technology systems, networks devices, and facilities to proactively identify service impacting events. Provide frontline response to alerts; analyze, diagnose and resolve incidents utilizing knowledge base and a variety of hardware and software diagnostic/testing tools and techniques.

Confer with internal and external Technical Support staff including vendors and carriers when necessary to work on effective hardware, software, and associated peripheral devices including voice and data circuits.

Utilize technical and troubleshooting skills to work directly with cross organizational teams and external resources to provide timely resolution to incidents with service level agreements (SLA's).

Prioritize actions required on concurrent events identified through automated alerts, monitoring, or direct contact by a company work group, internal or external technical service providers, or external business partners.

Provide after-hours customer/employee support for BHE service desk

  • PT IT Bench Tech

    3 weeks ago

    Urbandale, United States Dymin Systems Full time

    Job DescriptionJob DescriptionSalary: $14-$17 per hourJOB SUMMARY Do you like taking things apart to see how they work?  If something electronic breaks, are you the one who figures out what's wrong and fixes it?  Do you love computers?  Are you an avid gamer or do you love to tinker with computers?  If yes keep reading, we have a great opportunity...

  • Deskside Support Technician I

    2 weeks ago

    Urbandale, United States Pomeroy Technologies Full time

    Job DescriptionCore Function: This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the liaison between our client’s internal customers and the direct support team operated by the client. A key area of responsibility is resolving client technology-related problems in areas...

  • Deskside Support Technician I

    15 hours ago

    Urbandale, United States Pomeroy Technologies Full time

    Job DescriptionCore Function: This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the liaison between our client's internal customers and the direct support team operated by the client. A key area of responsibility is resolving client technology-related problems in areas...

  • Deskside Support Technician I

    3 days ago

    Urbandale, United States Pomeroy Technologies Full time

    Job DescriptionCore Function: This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the liaison between our client’s internal customers and the direct support team operated by the client. A key area of responsibility is resolving client technology-related problems in areas...

  • Deskside Support Technician I

    3 weeks ago

    Urbandale, United States Pomeroy Technologies Full time

    Job DescriptionCore Function:This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the liaison between our client's internal customers and the direct support team operated by the client. A key area of responsibility is resolving client technology-related problems in areas...

  • Medication Technician

    2 weeks ago

    Urbandale, United States Bickford of Urbandale Full time

    Bickford of Urbandale - Join our DYNAMIC team at Bickford Senior Living as a Medication Technician! The Medication Technician supports resident care within the branch, ensuring that Resident’s daily medications needs are met in a compassionate way that maintains their dignity, allowing them to live their life to the fullest!  This position offers a full...

  • Deployment Specialist

    3 weeks ago

    Urbandale, United States Data Business Equipment Full time

    Job DescriptionJob DescriptionGENERAL JOB DESCRIPTIONA Deployment Specialist plans and supports new machine installations, software and hardware upgrades, and other onsite services. To initiate these processes, this individual collaborates with our project management team. Projects may involve assisting with the physical installation, transfer of settings or...

  • Roll-out Technician

    7 days ago

    Urbandale, United States Pomeroy Technologies Full time

    Job DescriptionCore Function: This role will be expected to handle situations involving client/contract relationship management. This role serves as a primary contributor to contract success for several key projects within the customer environment, including resolving client technology-related problems in areas supported. Essential Duties Responsibilities:...

  • Call Center Representative

    3 weeks ago

    Urbandale, United States Acro Service Corporation Full time

    Job DescriptionJob DescriptionPRIMARY RESPONSIBILITIES & DUTIES:The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while...

  • Pharmacy Operations Manager

    3 weeks ago

    Urbandale, Iowa, United States Synchrony Health Services Full time

    Overview: Careers close to home and your heart  Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place...

  • RN WEST DES MOINES EMERGENCY DEPARTMENT

    4 weeks ago

    Urbandale, IA 50398, USA, United States Trinity Health Corporation Full time

    Employment Type:Part timeShift:Description:GENERAL SUMMARY: Provides professional emergency nursing care for acutely ill and injured patients incorporating the nursing process of all age groups including neonates, infants, children, adolescents, adults, and geriatrics. Provides patient and family education. Serves as a patient advocate and liaison with other...