Deployment Specialist

3 weeks ago

Urbandale, United States Data Business Equipment Full time
Job DescriptionJob Description

GENERAL JOB DESCRIPTION

A Deployment Specialist plans and supports new machine installations, software and hardware upgrades, and other onsite services. To initiate these processes, this individual collaborates with our project management team. Projects may involve assisting with the physical installation, transfer of settings or data, and configurations to meet our customer needs. This position will require travel to our customer branches where needed. This role is an integral part of our operations as they serve as both the face of our company and are responsible for delivering the world-class service that our clients have grown to be accustomed to.

DUTIES & RESPONSIBILITIES

In order of importance – Include frequency (daily, weekly, monthly, quarterly, annually, etc.

  • Responsible for the installation and configuration of software and hardware on ATM/ITM, recycler, Quickchange, and other desktop items.
  • Assist with machine installation as needed.
  • Software and network configuration and troubleshooting.
  • Software installation (if needed).
  • Work with a variety of tools and technologies.
  • Provide training to the customers as needed.
  • Work proactively to insure that services delivered are aligned to the client needs.
  • Maintain accountability for parts inventory and company assets.
  • Provide project management support and maintain databases to keep projects on schedule.
  • Support other departments as necessary- backup service calls when not on project.
  • All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

  • # of Direct Reports =
  • # of Indirect Reports =

EDUCATION & TRAINING

  • High School Diploma or GED
  • 3-4 years related experience

KNOWLEDGE & EXPERIENCE

  • Vendor-specific hardware certification desired (Glory and NCR internal training).
  • Previous experience in a customer-facing Field Service Technician position preferred.
  • Minimum 3 year experience with electromechanical equipment servicing (ATM or banking equipment strongly preferred).
  • Knowledge of software installation and troubleshooting in a windows environment.
  • Thorough knowledge of basic electronics.
  • Strong technical knowledge.
  • Strong mechanical aptitude.
  • Clean driving record.

SKILLS & ABILITIES

  • Hands-on experience with deploying machines and troubleshooting.
  • Excellent problem-solving, decision making and troubleshooting skills.
  • Exceptional customer service skills.
  • Effective customer and co-worker communication, both orally and in writing.
  • Ability to effectively prioritize and manage time.
  • Possess the ability to manage and research assignments independently.
  • Exceptional organizational skills and the ability to handle multiple tasks concurrently.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes:

C = Continuously (67% to 100% of workday)

F = Frequently (34% to 66% of workweek)

O = Occasional (1% to 33% of the workweek)

N = Never (0% of the workweek)

Physical Demand/ Work Conditions

Frequency

Physical Demand/ Work Conditions

Frequency

Sitting

C

Lifting

O

Standing

C

Sedentary (0 - 10 lbs.)

C

Walking

O

Light (11 - 25 lbs.)

F

Bending

O

Medium (26 - 50 lbs.)

F

Stooping

O

Heavy (51 - 74 lbs.)

O

Kneeling

O

Very Heavy (75 – 100 lbs.)

O

Climb Ladders

O

Dexterity

C

Driving

F

Eye/Hand Coordination

C

Reach Above Shoulder

O

Handling (holding, grasping, feeling)

C

TYPICAL NOISE LEVEL

☐ Quiet ☒ Moderate ☐ Loud

SPECIAL HEARING REQUIREMENTS

N/A

SPECIAL VISION REQUIREMENTS

☒ Close

☒ Color

☐ Distance

☒ Depth Perception

☒ Ability to Focus

☐ Peripheral Vision


PRIVACY

Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE’s Privacy Policy and Procedures.

EEOAA Disclosure

This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.