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Customer support Representatives
2 months ago
JOIN ONE OF THE LEADING COMPANIES IN THE CALL CENTER INDUSTRY
Come grow and challenge yourself with us and discover your full potential.
JOB SUMMARY
Focus Services is seeking motivated, dependable individuals to join our team. Our employees enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package.
Your mission should you choose to accept it is to field calls, answer questions, explain product information, and provide customers clarity on their accounts
DUTIES and RESPONSIBILITIES
Field inbound calls in a professional manner
Respond to and resolve customer questions
Research possible solutions to customer issues
Sell / Up sell products on customers account
Retain customers wanting to cancel
Deescalate angry customers
QUALIFICATIONS
Proficient PC and keyboarding skills with ability to multi-task
The ability to type 25 wpm
Good numerical and analytical skills
Skill to communicate effectively with customers
Ability to handle a high stress environment
Willingness to work in a fast pace work environment
Ability to be proactive
Must pass a Background and Drug test
INSURANCE BENEFITS and TIME OFF
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Paid Holidays
Reduced or Flexible Hours
Family Medical Leave
FINANCIAL BENEFITS
Excellent base wage
Daily / Weekly / Monthly Contests and Prizes
Scholarship Opportunities
Performance Bonus
PERKS and DISCOUNTS
Employee Discounts
Employee Assistance Program
Company Social Events
On the Job and Continuation Training
Professional Development/Advancement Opportunities
Volunteer Assistance Program
Referral Programs
Tons of food and snacks
Charity events
Casual dress code
Tiered promotional opportunities based on performance
Individual and Team recognition
WHY WORK FOR FOCUS?
Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.
OUR ENVIRONMENT
Focus Services is an open call center layout. We utilize the latest technology and have a diverse and rewarding atmosphere. Focus employees receive daily recognition and are rewarded with sales bonuses, raffle prizes, cookouts, company parties, and other social/family events.
Check us out at www.focusservices.com to learn more about our company history, culture, and values
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