Director of Consumer Lending, Indirect

4 weeks ago

Chantilly, United States Andrews Federal Credit Union Full time
Job Details

Job Location
Chantilly VA Location - Chantilly, VA

Description

Manages and directs Consumer Lending Operations for the Credit Union. Responsible for organizing and directing the operations of the Consumer Lending Department including policies, procedures, compliance, budget, day-to-day operations, and production relative to the origination, underwriting, processing, closing, and servicing of consumer loans. Manages, evaluates, and coaches a team of originators, servicers and processors. Monitors the rapidly changing legal/regulatory/competitive environment of consumer lending. Proactively manages consumer lending pipeline and processes to ensure timely and accurate loan processing, decisions and closings. Maintains open lines of communication with members, employees and strategic partners to ensure quality loan applications and processes. Coordinates loan process with branches and overseas operations.

ESSENTIAL DUTIES

The position's essential duties include the following:

  • Develops loan operations production tactics to meet overall organizational and department goals. Effectively manages loan production and quality through the establishment of key performance measures. Optimizes loan production process cycle time. Manages the consumer loan pipeline for pending applications and ensures quality loan service for all parties. Coordinates loan activities between stateside and overseas branches to ensure uniform application of established procedures.
  • Designs, develops, implements and monitors internal operating policies, procedures and controls that provide acceptable levels of safety to credit union assets. Establishes and monitors overall operating standards to ensure sound operating procedures. Monitors loan operation to ensure compliance with established loan policy and guidelines.
  • Administers loan origination system to manage pipeline, improve coordination and lower costs. Manages, administers and monitors GAP, Credit Life and Disability, and Collateral Protection programs. Compiles and reports monthly departmental loan and statistical data.
  • Directs and manages the proper servicing of consumer loans including lien perfection and release, credit reporting, insurance follow up, collateral protection, and loan documentation collateral.
  • Manages positive external relationships with examiners, auditors, legal counsel, other credit unions, and professional trade groups. Reviews and evaluates vendor products to ensure completeness and compliance with lending guidelines.
  • Directs and manages the activities of consumer lending employees to include: ensuring employees understand assigned position duties and responsibilities, delegating tasks as appropriate, developing employee knowledge, skills, and abilities through professional/personal development opportunities, coaching and mentoring, as well as providing ongoing performance management and sustaining employee accountability.
  • Integrates the consumer lending department plans with organizational strategy for profitability and performance. Establishes goals, forecasts staffing needs and determines infrastructure requirements. Performs portfolio and department profitability management through planning, staff productivity, and expense control. Effectively manages budget and resource allocation issues including budget development, budget management/administration, budget forecasting, variance analysis and budget reporting. Builds effective inter-departmental coordination and support.
  • Responsible for building an effective, healthy team environment within the consumer lending and supporting a productive team environment throughout the credit union. Effectively documents and resolves performance issues.
  • Understands regulatory compliance including all applicable consumer and real estate lending laws. Effectively develops, implements and updates complaint policy and procedures. Cooperates with internal and external compliance audits.
  • Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Qualifications

EDUCATION
  • Undergraduate degree in Business, Accounting, Finance, or a related field, or equivalent training/experience required.
REQUIRED EXPERIENCE
  • 3-5 years
  • Must have working knowledge in underwriting, processing, closing, and servicing consumer loans
  • Must have working knowledge of applicable laws and regulations related to lending including, but not limited to, REG B , ECOA, FCRA, and Reg Z.
  • Must have strong PC skills to include word processing and spreadsheets.
  • Must possess strong technical, quantitative reasoning, problem solving, organization, decision-making, and administrative skills.
  • Must have excellent organizational, mathematical, verbal and written communication skills.
  • Must exhibit exceptional staff and member relation skills.
  • Prior sales experience preferred.
PHYSICAL REQUIREMENTS
  • Requires the ability to sit at a desk and computer for extended periods of time.
  • Must be able to use a personal computer, 10 key calculator, and telephone.


In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

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