Windows Systems Admin

3 months ago

San Francisco, United States Saxon Global Full time

Sephora is actively seeking a proactive and adaptable Engineer to join our dynamic Retail Service Delivery team. We're in search of an individual who thrives amidst ambiguity and is skilled in driving efficient operations in our fast-paced, transformative work environment. This role will bridge the gap between Corporate and Retail environments, with participation in an on-call rotation.

3 days/week on site in San Francisco, CA

Key Responsibilities:

•Administering a variety of devices and operating systems including Windows, Mac, iOS, and Linux.

•Collaborating with technical teams to swiftly resolve support tickets while also acting as a critical escalation point.

•Implementing and managing SCCM/Workspace One applications across both corporate and retail environments.

•Designing and developing PowerShell/Bash scripts to enhance operational efficiency.

•Upholding compliance with IT best practices and procedures in areas such as IT security, computer operations, and change management.

•Delivering outstanding customer service while articulating technical concepts to non-technical stakeholders in a clear, understandable manner.

Qualifications:

•2-5+ years of experience in a similar role.

•Proficiency in managing and triaging support tickets effectively.

•A solid understanding of cloud and on-prem application support.

•Familiarity with enterprise identity management, with experience in IdentityNow being a significant advantage.

•Excellent documentation skills with the ability to continually update processes and procedures.

•Relevant technical training, degree, or industry certifications are highly desirable.

•Prior experience in retail services technical support will be highly valued.

Technical Competencies:

•Proficient in managing operating systems: Windows 10/11, MacOS, with Linux experience being a plus.

•Expertise in O365 management (Exchange Hybrid environment).

•Knowledge of Identity management, preferably IdentityNow.

•Experience in Active Directory (Azure AD, On-Prem, Group Policy).

•Proficient in Endpoint management and software deployment tools like System Center Configuration Manager and Workspace One.

•Able to read/write basic PowerShell/Bash scripts.

•Fundamental networking knowledge for client systems.

•Strong documentation skills with ITIL knowledge, and exceptional written communication skills.

The successful candidate will exhibit a high level of technical acumen coupled with an unwavering commitment to customer service. You should possess the ability to effortlessly demystify complex technical concepts to non-technical stakeholders, fostering a culture of clarity and transparency.

Required Skills : Windows, Mac, SCCM , Intune, or WorkSpace One, JAMF, AirWatch, InTune, Active Directory
Background Check :Yes
Drug Screen :Yes
Notes :
Selling points for candidate :
Project Verification Info :
Candidate must be your W2 Employee :Yes
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :Yes
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :Administration/Support
Master Job Title :Net/Sys Admin: Windows
Branch Code :San Francisco

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