Customer Service Representative

1 month ago

Kalamazoo, United States Acrisure LLC Full time
About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Commercial Lines Customer Service Representative provides service to customers and prospective customers, producers, underwriters, brokers, etc. Provides reconciliation of production and other reports. Functions personally and in collaboration with the appropriate processing specialist.

Responsibilities:
  • Answers questions about existing policies via phone, USPS, and other delivery services such as email/fax.
  • Collaborates with processing specialists and producers to process new business/renewal applications, providing a quote to the client.
  • Processes renewals, changes and cancellations in a timely manner. Utilizes outside websites to enter applications.
  • Updates renewal policy information in Agency database & processes transactions.
  • Documents receipts of payments and collaborates follow up on past due payments.
  • Collaborates with producers to reconcile monthly production reports. Collaborates with processor to ensure timely and accurate completion of responsibilities.
  • Maintains prospect and customer account information in Agency database.
  • Runs expiration reports on a monthly basis and coordinates renewals with producers.
  • Collaborates with accounting personnel to reconcile/rectify accounts in the area of responsibility.
  • Processes bonds (public officials/FHA/Notary, etc.)
  • Performs other duties as assigned.
Education/Experience:
  • High school diploma or the recognized equivalent.
  • Minimum three years successful customer service experience.
  • Property/Casualty licensure, and related product knowledge required; otherwise, this licensure is to be obtained within one year of hire and maintained during employment term.
  • Proficiency in personal computers, MS Word, Database (preferably Applied Systems) and Internet and electronic mail.
  • Proficiency with standard calculators
Other Qualifications:
  • Ability to build and maintain good working relationships with prospective and current customers, underwriters, other company representatives and colleagues to ensure an outstanding level of customer satisfaction.
  • Outstanding communication skills, both written and oral. •Strict attention to detail.
  • High organizational skills, with the ability to multi-task and maintain organization in a fast-paced and ever-changing environment.
  • Ability to maintain composure and professionalism under trying conditions.
  • Ability to maintain discretion and confidentiality relative to information obtained while servicing prospective and current customers.
  • Ability to read, analyze and interpret common professional documents, legal documents such as insurance policies, binders, etc., and manuals.
  • Ability to respond to common inquiries or complaints from customers and managers.
  • Ability to effectively present information to customers, colleagues and managers.
  • Ability to calculate percentages and basic mathematical functions.
  • Ability to collect data, define problems, establish facts, and draw valid conclusions.
  • Ability to interpret and work with both abstract and concrete variables.

#LI-DK1

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

  • Customer Service Representative

    2 weeks ago

    Kalamazoo, United States PNC Bank Corp. Full time

    Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. Receives, investigates Customer Service Representative, Customer Service, Customer Experience, Representative, Benefits, Retail,...

  • Customer Service Representative

    3 weeks ago

    Kalamazoo, United States Green Bay Packaging Full time

    Customer Service Representative ID 2024-2529 Category Customer Service Division Kalamazoo Division Position Overview This is not your average Customer Service Representative position! Do you enjoy working with Customers/ Clients one on one to make sure all their order needs are met? Do you...

  • Customer Service Representative

    2 weeks ago

    Kalamazoo, Michigan, United States Green Bay Packaging Full time

    Customer Service RepresentativeID Category Customer ServiceDivisionKalamazoo DivisionPosition OverviewThis is not your average Customer Service Representative position Ever call a Company to check on your order and have to explain your situation 5 times to 4 different employees because the last person you spoke with didn't enter any notes about your issues...

  • Customer Service Representative

    2 weeks ago

    Kalamazoo, Michigan, United States Green Bay Packaging Full time

    Position Overview: This is not your average Customer Service Representative position Do you enjoy working with Customers/ Clients one on one to make sure all their order needs are met? Do you have exceptional organizational skills? Are you extremely detail orientated? Then this position might be for you It is NOT a call center position where you answer...

  • Customer Service Representative

    2 weeks ago

    Kalamazoo, United States Green Bay Packaging Full time

    Position Overview: This is not your average Customer Service Representative position! Do you enjoy working with Customers/ Clients one on one to make sure all their order needs are met? Do you have exceptional organizational skills? Are you extremely detail orientated? Then this position might be for you!! It is NOT a call center position where you answer...

  • Customer Service Representative

    2 weeks ago

    Kalamazoo, Michigan, United States Green Bay Packaging, Inc. Full time

    Position Overview:This is not your average Customer Service Representative positionEver call a Company to check on your order and have to explain your situation 5 times to 4 different employees because the last person you spoke with didn't enter any notes about your issues and the agreed upon solution? Do you enjoy working with Customers/ Clients one on one...

  • customer service representative

    2 weeks ago

    Kalamazoo, Michigan, United States Family Dollar Full time

    Family Dollar - 507 N PARK ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Customer Service Representative

    2 weeks ago

    Kalamazoo, United States PNC Financial Services Group Full time

    Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute...

  • Customer Service Representative

    3 weeks ago

    Kalamazoo, United States INITIAL, INC. Full time

    Customer Service Representative CAROUSEL_PARAGRAPH * Kalamazoo, Michigan * Customer Service/Support * 29582 Rentokil ** Share Job** ** Job Description** Customer Service Representative Griffin Pest Solutions is the largest pest control company in the world, and we are the third largest pest control company in North America. We pride ourselves on...

  • Customer Service Representative

    4 weeks ago

    Kalamazoo, United States INITIAL, INC. Full time

    **Customer Service Representative** CAROUSEL_PARAGRAPH * Kalamazoo, Michigan * Customer Service/Support * 29582 Rentokil ** Share Job** ** Job Description** **Customer Service Representative** Griffin Pest Solutions is the largest pest control company in the world, and we are the third largest pest control company in North America. We pride ourselves on...

  • Csr - Customer Service Representative-kalamazoo-ft

    1 week ago

    Kalamazoo, United States ACI Parts Warehousing, Inc Full time

    **Description**: Customer Service Representative-Auto Parts **Job Purpose**: Serves customers by providing product and service information as well as resolving product and service problems. Attracts potential customers by developing relationships and being a key point of contact for all product and service needs. **Job Duties**: - Service customers by...

  • Customer Service Representative/Account Management

    4 weeks ago

    Kalamazoo, United States Graphic Packaging International Full time

    Title: Customer Service Representative/Account Management Location: Kalamazoo, MI, US, 49007 Category: Customer Service and Sales Support As a result of significant growth within our organization we have an exciting opportunity available on our Customer Service team located in our Kalamazoo, MI facility. We are seeking a driven, agile, passionate Customer...

  • Customer Service Representative

    1 month ago

    Kalamazoo, United States Metro Toyota Full time

    ****REPORTS TO** : Service Director** **POSITION TYPE:** Full-time We are seeking candidates with a positive, upbeat personality who will work well both individually and as a member of a team. Excellent phone skills are required. If you are a "people person" and are looking for the opportunity to grow your customer service skills in a fast-paced...

  • Customer Service Representative

    1 month ago

    Kalamazoo, United States SRS Distribution Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our...

  • Customer Service Representative

    2 weeks ago

    Kalamazoo, United States The Ample Pantry Full time

    Job Summary: Join The Ample Pantry team! We have been serving Kalamazoo for over 42 years and have a high retention rate of our staff. We believe in a fun, safe, comfortable work environment and we promote teamwork and cooperation. You will have the opportunity to help customers place orders, plan their menu for events, and develop relationships with them...

  • Customer Service Representative

    3 weeks ago

    Kalamazoo, United States Qodoro Global Full time

    **RESPONSIBILITIES**_ - Following established procedures, perform a variety of administrative responsibilities. - May be required to perform some or all of the following: - Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements. - Establishes and...

  • Customer Service Representative

    4 days ago

    Kalamazoo, United States Wimsatt Building Materials - Kalamazoo Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building...

  • Outside Sales Representative

    2 weeks ago

    Kalamazoo, United States Gordon Food Service Full time

    Job Description Overview For over 120 years, Gordon Food Service has delivered the excellence, expertise, and quality products our customers need to design successful food operations and experiences. We've grown to be the largest family-operated broadline food distribution company in North America by being passionately committed to the people we serve. ...

  • Customer Service Representative

    1 week ago

    Kalamazoo, Michigan, United States tapwage Full time

    College VP Business And Finance-DIVExecutive Area VP Business And FinanceDepartment FacilMgmt-Maintenance ServicePosting Number S776PJob Type Full Time, RegularPay Type Nonexempt/HourlyPay Grade CCampus Location WMU-Kalamazoo - Main CampusSalary Range Pay is commensurate with qualifications and experience, combined with an excellent benefits package.Number...

  • Dispatcher Customer Service Representative

    4 weeks ago

    Kalamazoo, United States McDonald's Towing Full time

    Job DescriptionJob DescriptionJoin the team at McDonald’s Towing & Rescue!Our dispatchers are responsible for monitoring and maintaining records pertaining to work request, customer requests, completed work request, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for the...