Customer Intake Associate

1 month ago

Las Vegas, United States AYR Wellness Full time

Company Description 

AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing progress and positive changes to our communities, our industry, and our world.   

Our talented and reliable team members are the foundation of our business and investing in exceptional talent is paramount to our success. The key to building a culture where everyone can thrive starts and ends with our teams. Their collective courage and kindness sets AYR apart. Your career growth at AYR is limitless, and we believe in creating an environment where everyone can flourish and win together. 

Job Summary 

The Intake position is the initial first point of contact for our Dispensaries. So, you set the tone It is imperative that all patients and customers are greeted, both in-person and over-the-phone, with a positive and warm welcome. Must have strong customer service skills, a great outgoing attitude, along with a stellar work ethic. The Intake team member is also responsible for cleanliness of the front desk and lobby area. 

Duties and Responsibilities  

  • Provides the highest level of customer service while interacting with patients and customers on-site and over the phone by having an optimistic attitude and welcoming personality.   
  • Process-in patients and customers by validating identification and entering information into our POS system.   
  • Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files.   
  • Provide all new patients/customers with a brief explanation of services.   
  • Become well educated with all cannabis products offered and/or be willing to learn  
  • Manage all visitor access of vendors, contractors, etc., partnered with Store Manager or Assistant Manager   
  • Act as the liaison to all departments on security needs  
  • Motivated to learn and execute new tasks during downtime     

Qualifications 

  • Must stay current and adhere to all policies and regulations of the state cannabis agency.  
  • Must meet age requirement as outlined by state cannabis agency.  
  • Able to pass all background checks as required by state cannabis agency.  
  • Able to accommodate scheduling that may include varied shifts, weekends and holidays.  
  • Maintain regular and punctual attendance.  
  • Must be able to communicate effectively with customers/caregivers and team members.  
  • Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.  
  • Works in a timely manner and strives to increase productivity  
  • Demonstrated oral and written communication capabilities  

Education  

  • High school diploma/GED required   

Experience  

  • 1-3 years working in a retail setting or inventory setting 

Competencies (Knowledge, Skills, and Attitude)  

  • Customer Obsessed:  Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation. 
  • Relationship Building:  Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth. 
  • Results Oriented:  Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.  
  • Functional/Technical Skill:  Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good   

Direct reports  

  • No direct reports 

Working conditions 

  • Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures 
  • Involves frequent contact with staff, vendors and customers. Work may include dealing with law enforcement and occasional State inspectors 

Physical requirements 

  • Able to perform general administrative activities  
  • Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines.  
  • The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.  
  • Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.  
  • Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. And it wouldn’t be possible without our exceptionally talented team. We’re proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion. 

AYR Wellness is committed to the policy that all persons have equal access to employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans’ status. 

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