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Sr. Ecommerce Manager
2 months ago
Who is ISN:Integrated Supply Network (ISN),a private equity owned company, was established in 1985 and has since grown to hundreds of employees worldwide. We are dedicated to creating an environment where our team, partners, and customers can grow and thrive through product and distribution excellence. We currently hold 12 strategically located distribution centers worldwide: seven in the United States, three in Canada, and two in the United Kingdom.ISN is positioned to be the most trusted partner for automotive tool and equipment. We have built a culture on the foundation of collaboration, trust, transparency, and accountability. We are passionate about servicing our customer and supplier partners to help them achieve rapid growth in their markets.Our team is agile and embraces change in pursuit of innovation to better support our resellers and their customers, the professional mechanic or technician, the hardcore DIY consumer, and anyone else looking for the best tools at the right time.To learn more about who we are please visit our website at www.isnweb.comWhy ISN: At ISN, we believe in fostering a workplace environment that thrives on collaboration and a shared passion for excellence. Our commitment to a great team is more than just assembling talented individuals; it's about creating a supportive and inclusive community where every contribution matters.Together, we thrive:When you join us, you're not just an employee; you're a valued member of a team that celebrates achievements, learns from challenges, and grows together. Here, you're a vital part of a diverse and inclusive team that appreciates the richness of different perspectives. Our people make the difference.Execute your ideas:Our workplace culture is anchored in trust and integrity, empowering team members to take ownership of their work and make a meaningful impact.We recognize and celebrate the unique contributions of each team member, providing a platform for individuals to drive innovation, take initiative, and see the direct results of their efforts.You're in the driver's seat of your career:We understand that true professional development goes beyond just acquiring new skills; it's about empowering youto use that desireto reach your full potential, diversify your skillset, and gain cross-functional knowledge and experience.Understanding our business can take you places.Your value goes beyond the work that you do:We recognize and celebrate the entirety of you.For that reason, ISN offers a robust total rewards package that goes beyond "just a paycheck" to include tools to support ALL of you: your wellbeing, financial future, professional goals, and family needs.ISNis an organization that believes in the strength of a great team, the power of impactful work, the limitless possibilities of individual and collective development, andthe holistic value of each team memberJob Overview: As a key member of the Commercial team, the Ecommerce Senior Manager at ISN is a proven leader with a track record of building high performing teams in the area of B2C eCommerce. To be successful in this role, you must be a high potential leader who is an excellent communicator, highly motivated, effective at collaborating across multiple cross-functional teams, and is able to launch then operate programs that get to market quickly. This leader is responsible for developing and executing a strategic roadmap that will deliver an industry leading customer experience, while managing the day-to-day operations of an eCommerce site, and everything in between. An interdisciplinary team designs, deploys and manages our eCommerce site leveraging data insights and analytics to drive business growth and exceed customers' expectations. This role will be accountable for operations, digital experience, web development, merchandising, analytics, and business analysis. Partnering closely with internal partners in IT, category management and marketing will be critical to success in this role. Most importantly, this leader will ultimately be responsible for managing an independent P&L and delivering financial results.Job Responsibilities:Partners with team of professionals responsible for end-to-end functions related to site, from development through post-sales support.Owns the B2C direct-to-consumer website vision, strategy, execution, and operations across all digital platforms including Desktop, Mobile and TabletWorks closely with cross functional team on annual budget planning, companywide product priorities, digital roadmaps, and operational KPI's.Execution of agreed upon P&L and performance vs BudgetPrioritizes a multi-year product roadmap, overseeing projects from concept to launch.Works closely with matrixed development team to prioritize work and ensure objectives are met.Co-develop a digital marketing plan that achieves key goals related to customer acquisition and retention that ultimately lead to profit generation.Develop content management strategy and execute in conjunction with internal partnersContinually seek to improve the digital and interactive experiences by researching and staying abreast of new and innovative solutions and capabilities; key competitor actions; industry trends and emerging customer and market needsDefine and analyze metrics that inform the success of digital products; create and implement a process to share KPIs w/ stakeholders.Continue to build internal data analysis capability to make data driven decisions wherever possible.The above position description is intended to describe the general content, identify the essential functions of, and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.Qualifications: Education and Experience:Bachelor's degree in Management Information Systems (MIS), marketing, eCommerce, or a related field is requiredMinimum of five (5) years of experience in Digital Business/eCommerce field in a leadership roleA combination of education and work experience also eligible for considerationExperience:Minimum of 3-5 years of relevant experience in a similar inventory analyst or product management role; distribution and/or buying experience a plusStrong business acumen and solid judgement and ability to make recommendations on business decisionsProven experience using analytical and quantitative information to drive resultsStrong understanding of eCommerce technologies including third-party platformsAbility to lead matrixed teams of people - both internal and external resources- to deliver business solutionsProject management experience - ability to structure work and lead a diverse team of both internal, external, and matrixed resourcesExperience in the automotive industry is a plus but not requiredSkills:In order to successfully perform this role, the following attributes are required:Self-starter with the ability to work independentlyAbility to operate at a hands-on levelCapable of thinking strategically in order to drive business forwardAbility to thrive in a fast paced, entrepreneurial, high-energy environment that requires you to dive into the details.Ability to build and maintain strong relationships with diverse groups of people to achieve business outcomes.Ability to work cross-functionally and partner with team members from other areas of the businessStrong ability to multi-task and prioritize projects and tasksStrong written and verbal communicatorWhat We Offer-Why ISN:We care about our team members. This full-time, permanent role on our team offers a competitive compensation package that includes:Comprehensive Healthcare benefits: Medical (including HSA or FSA), Dental, Vision, & Wellness plansRetirement savings: 401K (with company match)Life & Disability coveragePaid holidaysFront-loaded PTOOpportunities for advancement in a team focused environmentISNis an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, gender expression national origin, marital status, veteran or disability status.
