CX Coordinator

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The Client Experience Coordinator works within CX supporting development and execution of initiatives enhancing the overall client experience.

WHAT YOU WILL BE DOING:

Our job is to make a positive impact on our clients experience with UWM.

• Assist in managing client feedback through various channels including surveys, direct communication, and ensuring prompt and effective resolutions
• Research, process, track and manage all case/feedback types to share with leadership
• Coordinate and manage CX related projects ensuring timelines are met
• Maintain accurate records of client interactions and feedback to help future CX initiatives

• Support and shape the relationships between team members and our clients the needs and wants of clients
• Work pro-actively with the CX team to assist with problem solving, feedback and communication.

WHAT WE NEED FROM YOU:

Must Have Qualifications:

Strong writing and grammar skills

Minimum of three years of job related experience

Passion for client service and able to work in a face paced environment

THE PLACE & THE PERKS:

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? Its all happening on UWMs campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

Its no wonder that out of our six pillars, People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other, our clients and our community. Whether its providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, youll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, youll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons youll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physicians office, full-time massage therapist and hair salon?
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor caf with Wi-Fi

DISCLAIMER:
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting Apply for this job online you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

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