CX Coordinator

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

Responsibilities

Our job is to make a positive impact on our clients experience with UWM.

• Assist in managing client feedback through various channels including surveys, direct communication, and ensuring prompt and effective resolutions
• Research, process, track and manage all case/feedback types to share with leadership
• Coordinate and manage CX related projects ensuring timelines are met
• Maintain accurate records of client interactions and feedback to help future CX initiatives

• Support and shape the relationships between team members and our clients the needs and wants of clients
• Work pro-actively with the CX team to assist with problem solving, feedback and communication.

Qualifications

Must Have Qualifications:

• Strong writing and grammar skills

• Minimum of three years of job related experience

• Passion for client service and able to work in a face paced environment