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Customer Service Representative
2 months ago
Customer Service Representative (Tuesday-Saturday 8am-5pm EST)- Remote (AL; Atlanta; ...)
What’s the role?
The Customer Service Representative is responsible for providing exceptional service to our clients via telephone, chat, and email. They will foster a customer centric culture as they identify customer-facing issues and implement dynamic solutions to solve them. They will be responsible for representing The Wellness Company’s mission and vision by executing on deliverables set to ensure a world-class customer experience.
Here's what could be included in a typical day:
Responsible for responding timely for prompt customer service solutions
Answer order related questions, concerns, or issues via chat phone calls and email
Handle updates to members accounts, such as adding/editing basic information
Ensure clean and accurate data reporting to senior leadership using applicable software systems
Resolve bottlenecks in turnaround time for orders by completing email responses
Resolve technical issues with customer's online accounts
Manage customer subscriptions while ensuring superb customer satisfaction
Responsible for employee individual development plans, performance reviews, and goal setting processes
REQUIRED SKILLS, EXPERIENCES, AND QUALIFICATIONS
5+ years in a customer service role required
High School Diploma Required
Experience working in a startup environment is a plus
Technically savvy and quickly able to learn and navigate new software
Familiar with Windows-based applications
Must possess and be comfortable operating cellphone and laptop
Team-oriented, customer service-focused and able to identify process improvements
Advanced verbal/written communication skills
Ability to express empathy and professionalism
Responsive, reliable, and able to express assurance/confidence
This role will work (Tuesday - Saturday, 8am-5pm EST timezone) , Salary Position
Equitability and inclusion are critical to The Wellness Company's success. As a Wellness Product Company, changing the health business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry's most talented people. We empower our employees to bring their whole selves to work because we know that diversity of skills, experience, and perspective drive innovation and is simply good business.
As a strong proponent of diversity, equitability, and inclusion, The Wellness Company is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the team– help us change the health industries landscape and make a dent in the wellness universe.
This is a full time position
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