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Developer

4 months ago

Morrisville, United States Tata Consultancy Services Full time

Provide timely andaccurate technical support to customers via email, phone, or chat. Diagnoseand troubleshoot technical issues related to Salesforce CPQ. Collaborate withcross-functional teams to resolve complex problems and improve productquality. Document customer interactions, including inquiries and resolutions,in the CPQ system. Escalate unresolved issues to appropriate internal teams.

Prepare accurate and detailed reports ontechnical issues and customer feedback. Guide customers through installation,configuration, and operation of Salesforce CPQ. Develop and maintainknowledge bases, FAQs, and other support documentation. Participate inproduct development by providing feedback from customer interactions. Conductremote sessions with customers to analyze and resolve technical problems whennecessary. Stay up-to-date with new technologies and trends relevant to thecompany's products and services.