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Team Lead

2 months ago

Cary, United States Elements Massage Full time

Overview:

Welcome to one of Cary, NC's newest massage studios Elements Massage Kildaire Farm Rd, is looking for a Team Lead to oversee a studio of Wellness Membership Advisors (WMAs) and Massage Therapists (MTs) and perform WMA responsbilities. This position will have the opportunity to grow into the Manager of a single location, up to General Manager of multiple locations (with bonus opportunities). We are a laid back studio with great people and customers. We are growing, come join the team

Responsibilities:

As a Team Lead, your responsibilities are as follows:

  • Become an expert on all studio processes
  • Identify and provide ideas for process improvements
  • Train new staff members
  • Staff scheduling
  • Involved in new staff hiring
  • Problem solving
  • Weekly update meetings with the owner

As a Wellness Membership Advisor, your responsibilities are as follows:

  • Member check-in/check-out processes
  • Member follow-up
  • Other WMA processes
  • Opening/Mid-day/Closing cleaning duties
Qualifications:

We are seeking someone who want to grow with our brand Individuals who meet some or all of the following, should apply

  • Previous lead or management experience (experience in retail a plus)
  • Strong customer service skills
  • Strong collaboration skills
  • Strong problem solving skills
  • Must be able to have difficult conversations with clients and staff


Benefits:
- Accrue 1 day of PTO per month (if full-time)
- 2 Elements Massage shirts
- Bonus opportunities
- Team events