Front Desk Agent
2 weeks ago
What you will be doing
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Location Description
1433 Camino Del Rio South, San Diego, California 92108
Find an inviting retreat in the center of it all at Sheraton Mission Valley San Diego Hotel. Located in the city's Mission Valley neighborhood, our authentic and elegant hotel places all parts of San Diego at your fingertips. The airport and San Diego University are right outside of our hotel doors, while iconic attractions like SeaWorld, Petco Park, Balboa Park and the San Diego Zoo are a short drive away.
Requirements
What we are looking for
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests
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