Claims Consultant
2 weeks ago
Claims Consultant - Construction Defect page is loaded
Claims Consultant - Construction Defect
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locations
Chicago, IL, USA
All Locations, USA
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R-3544
You have a clear vision of where your career can go. And we have the leadership to help you get there.
At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA’s benefits, check out our
Candidate Guide
.
This individual contributor position works under general direction, and within broad authority limits, to manage commercial claims with high complexity and exposure for a specific line of business. Responsibilities include the coordination of all claim resolution activities under both occurrence based CGL policies and claims made E & O policies according to company protocols, quality and customer service standards. Position requires regular communication with customers and insureds and may be dedicated to specific account(s).
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly. Effectively manages loss costs and claim expenses.
Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner. Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in most cost effective manner and ensuring timely issuance of disbursements.
Coordinates third party recovery with subrogation/salvage unit.
Makes recommendations on claims processes and resolution strategies to management.
Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients.
Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or disposition of highly complex claims.
Keeps current on state/territory regulations and issues, industry activity and trends. May participate in industry trade groups.
Provides guidance and assistance to less experienced claims staff and other functional areas.
Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
May perform additional duties as assigned.
Reporting Relationship
Manager or above
Skills, Knowledge & Abilities
Advanced technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.
Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects.
Ability to deal with ambiguous situations and issues.
Creativity in resolving unique and challenging business problems.
Knowledge of Microsoft Office Suite and other business-related software.
Ability to adapt to change and value diverse opinions and ideas.
Ability to manage and prioritize multiple projects.
Ability to evaluate claims based on a cost benefit analysis.
Ability to fully comprehend complex claim facts and issues; and to further articulate analyses of claims in presentations to business partners and management as well as in internal reports.
Ability to implement strategies with a proactive long-term view of business goals and objectives.
Education & Experience
Bachelor's Degree or equivalent experience.
Typically a minimum of eight years of relevant experience, preferably in claim handling.
Candidates who have successfully completed the CNA Claim Training Program may be considered after 2 years of claim handling experience.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Professional designations are a plus (e.g. CPCU)
#LI-MM1
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact
leaveadministration@cna.com
.
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At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect.
Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success.
Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work.
Diversity, Equity & Inclusion
CNA is committed to fostering a diverse and inclusive culture grounded in equity that supports our organization, clients, and communities by prioritizing talent and programs that represent our current environment and empower all employees and partners to be active allies and advocates for equality. Globally, our Employee Resource Groups — Advocacy for Visible & Invisible Disabilities (AVID), Asian Professionals for Excellence (APEX), Empowering Black Professionals (EBP), Generational Perspectives (GP), Organization of Hispanics and Latine Americanos (OHLA), Pride, Women Impacting Leadership (WIL) and Veterans — make CNA, and our communities, even stronger.
Corporate Social Responsibility
At CNA, we have a long standing commitment to the diverse communities in which we live and work. We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.
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