Claims Manager

2 weeks ago

Chicago, United States McGriff Full time

**Must live in Florida and be able to travel to our Florida offices as needed**


Summary:

Act as a leader and coach for commercial claim organization in their efforts to manage and advise in claim matters for clients and prospects. May also provide support for solving complex claims or leading claim consulting teams in specialized industry verticals. Overseeing a team of 10 claims professionals.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Coach experienced Claim Team to identify client needs and develop strategies for dealing with claim and service request enterprise wide.

2. Manage workflow of the claim teams including Claim Representatives, Claims Consultants, and Claims Account Executives.

3. Resolve unique or high priority coverage /claim issues involving producers, clients or company personnel, which may give rise to potential E&O claims.

4. Assist Regional Claims Leader with specific projects and tasks.

5. Identify and develop new business opportunities; Enhance McGriff's relations with key customers; and Assist the sales team in presentations geared at gaining new market share through the offering of claim management services to prospective clients.

6. Develop and/or contribute to the preparation of and/ or response to service requests, RFPs and the development of client service proposals.

7. Assist in the direction of carrier-provided claim adjusting services.

8. Meet quality, quantity, and timeliness standards in a highly self-managed team environment.

9. Perform projects; provide on-site or other forms claim consulting to assist clients in accordance with service agreements, including periodic claim reviews.

10. Document claim case studies and consultative interactions with clients.

11. Ability to assist in the generation of new business sales and retain existing business at a level which meets company objectives as set from time to time;

12. Train and develop staff; Perform administrative tasks associated with managing an experienced corporate team of claim professionals.


QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. bachelor's degree

2. Ten years of experience in commercial property and casualty claims management

3. Insurance Adjuster's License, where required

4. Prior brokerage experience

5. Familiarity with case laws and claim resolution practices that affect various industries including jurisdictional statues

6. Ability to communicate verbally and in writing with others to explain complex issues, receive and interpret information, and respond appropriately

7. Ability to understand insurance policies, contracts, written and verbal communication in English and interpret abstract information

8. Experience making professional presentations and writing technical reports

9. Continuing Education and professional associations to stay abreast of insurance claims matters

10. Ability to carry out complex tasks with many concrete and abstract variables; ability to utilize computer programs and understand their functionality to include Microsoft Word, Excel, PowerPoint and Access

11. Experience navigating the Internet and seeking other sources for resources and research


Preferred Qualifications:

1. Associate in Risk Management (ARM) or Associate in Claims (AIC) designation

2. Multi-line claim experience

3. Knowledge of insurance underwriting, loss control and claims processes


Qualified applicants contact Lisa Schumacher at: lisa.schumacher@mcgriff.com


McGriff supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

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