Front Desk Agent

5 months ago

Arlington, United States B. F. Saul Company Hospitality Group Full time

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.

Responsibilities:

    • Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
    • Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
    • Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.
    • Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
Required Skills and Experience:
    • High school diploma or GED required.
    • 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
    • Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled


B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

  • Front Desk Agent

    4 weeks ago

    Arlington, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hilton Arlington (TX) [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Agent

    2 weeks ago

    Arlington, Virginia, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Register guests and process check-ins and check-outsProvide...

  • Front Desk Agent

    3 weeks ago

    Arlington, United States HYATT Hotels Full time

    Hyatt Hotels - 1325 Wilson Boulevard [Guest Service / Concierge] As a Front Desk Agent at Hyatt Hotels, you'll: Greet and register the guest, provide outstanding guest service during their stay, and settle the guest's account upon completion of their stay; Register guests making and modifying reservations; Perform hotel operator and concierge duties; Provide...

  • Front Desk Agent

    2 months ago

    Arlington, United States GF Hotels & Resorts USA Full time

    Our newly renovated Comfort Suites Arlington - Entertainment District hotel offers spacious accommodations with the classic amenities modern travelers prefer. Our smoke-free hotel is near popular attractions such as Six Flags Over Texas, Globe Life Field and AT&T Stadium. We have a great opportunity to join our team as a Front Desk Agent. Responsible for...

  • Front Desk Representative

    4 weeks ago

    Arlington, Virginia, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityWe are seeking a skilled and friendly Front Desk Agent to join our team at Aimbridge Hospitality. As a key member of our hotel staff, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our visitors.Key Responsibilities:Greeting and Welcoming GuestsManaging the...

  • Front Desk Representative

    3 weeks ago

    Arlington, Virginia, United States Palette Hotels Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience from check-in to check-out.Key...

  • Front Desk Representative

    3 weeks ago

    Arlington, Virginia, United States Hilton Arlington & Towers Full time

    Job Summary:The Front Desk Agent is responsible for providing exceptional guest service, ensuring a seamless stay experience, and maintaining a clean and organized front desk area. Key responsibilities include greeting and registering guests, handling room reservations, and providing information on hotel services and amenities.Responsibilities:Guest Service:...

  • Front Desk Representative

    4 weeks ago

    Arlington, Virginia, United States Palette Hotels Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key Responsibilities:Act as the primary...

  • Front Desk Representative

    3 weeks ago

    Arlington, Virginia, United States Remington Full time

    Job Title: Front Desk AgentWe are seeking a highly motivated and organized Front Desk Agent to join our team at the Holiday Inn Arlington at Ballston. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Check guests in and out of the hotel,...

  • Front Desk Representative

    2 weeks ago

    Arlington, Virginia, United States Residence Arlington Full time

    Job SummaryAs a Front Desk Agent at Residence Arlington, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.ResponsibilitiesGuest Registration: Register guests,...

  • Front Desk Representative

    4 weeks ago

    Arlington, Virginia, United States Hilton Arlington & Towers Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hilton Arlington & Towers. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Responsibilities:Guest Service: Greet...

  • Front Desk Representative

    2 weeks ago

    Arlington, Texas, United States Palette Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth stay.Key Responsibilities:Manage guest complaints and resolve issues promptly and...

  • Front Desk Representative

    3 weeks ago

    Arlington, Virginia, United States Palette Hotels Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key Responsibilities:Act as the primary point of contact for...

  • Front Desk Agent

    4 months ago

    Arlington, United States Palette Hotels Full time

    Position: Front Desk Agent - Doubletree by Hilton Arlington TX Essential Duties and Responsibilities As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our...

  • Front Desk Representative

    4 weeks ago

    Arlington, Virginia, United States Residence Arlington Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Arlington. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Responsibilities:Guest Registration: Register guests in a friendly and efficient manner,...

  • Front Desk Agent

    1 month ago

    Arlington, United States Donohoe Companies Full time

    Residence Inn Arlington is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply. Position Summary: Front desk agents assist with all aspects of guest services and present a positive impression of our hotel. They make room reservations, provide information and...

  • Front Desk Agent

    4 months ago

    Arlington, United States Arbor Lodging Management Full time

    Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and...

  • Front Desk Representative

    3 weeks ago

    Arlington, Virginia, United States Palette Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key ResponsibilitiesAct as the primary point of contact for guests,...

  • Front Desk Representative

    1 month ago

    Arlington, Virginia, United States Hilton Hotels Corporation Full time

    Hotel Front Desk Agent Job DescriptionHilton Hotels is seeking a skilled Front Desk Agent to join our team. As a key member of our hotel staff, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers.Key Responsibilities:Greet and register guests, ensuring a warm and welcoming experienceAssist...

  • Front Desk Associate

    2 weeks ago

    Arlington, Virginia, United States Hilton Arlington & Towers Full time

    Job SummaryAs a Front Desk Agent at the Hilton Arlington, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Registering guests and handling room assignmentsProviding information and assistance to guests regarding hotel services, facilities,...