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Global Markets Operations Specialist

2 months ago

Johnston, United States Citizens Full time

Location field must contain 'city, state' or a zip code to perform a radius search (e.g.,

Denver, CO

or

46122 ). City and state must be separated by a comma followed by a space (e.g.,

Houston, TX ) Citizens

Global Markets Operations Specialist

Johnston ,

Rhode Island

Apply Now

The Global Markets Operations team within Commercial Operations supports Middle and Back Office functions across a range of Listed and Over-The-Counter (’OTC’) derivative products. Within Global Markets Operations, the Client Onboarding team manages all facets of setup and ongoing maintenance within the various operating systems which we support. All documentation, updates, system changes, and maintenance related to clients are managed by this team. Moreover, the onboarding function will be expected to meet all regulatory requirements related to our status as a registered Swap Dealer. This role will have a primary focus on supporting our Private Banking commercial clients. The candidate filling this role should possess skills that meet the needs and expectations of these high-net-worth clients, including offering a tailored white glove experience in every interaction. This role will be responsible for management of all Global Markets Private Banking customer data within the core applications – IONs Wall Street Systems, as well as Calypso. This includes the collection and management of all key documentation, data input and configuration, client analysis, and internal/external inquiry management. Additionally, the function ensures compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements in a fast-paced environment. The role will also include periodic reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner. It will be imperative that the candidate possess exceptional written and verbal communication skills, be comfortable with managing sensitive client interactions, and provide expedited resolutions when necessary. Primary responsibilities include • Perform confirmation of set up requests using telephony or email • Manage document execution for new client intake • Exception identification, tracking, reporting and escalation • Identify and implement opportunities for process re-engineering and automation • Regular direct interactions with Customers, Middle Office, PM/RM teams, Client Services, Sales, Risk Management, and other internal business partners • Daily independent workload management through a dedicated email box, which receives regular work packages for completion • Review various documents for completion, including but not limited to, Terms and conditions T&C’s, FX agreements, ISDA and related Swap Dealer documentation, trading mandates, and internal risk compliance documents Qualifications, Education, Certifications and/or Other Professional Credentials Proficient in Microsoft Word, Excel, Outlook Working knowledge of Swap Dealer regulations Experience working with high net worth clients Knowledge of operational risk management (Compliance, Audit, security policies). Knowledge of Global Markets Operations core FX systems (WallStreet Systems, Calypso, OIM, Opentext) Strong organizational skills Ability to perform under pressure Ability to multi-task and work in a fast paced environment Ability to consistently maintain high levels of productivity Exceptional oral and written abilities Ability to work independently as well as in a team environment in order to achieve group deliverables Develop and maintain effective working relationships May be required to work extended hours when necessary Work Schedule: Mon-Fri 8am-5pm EST Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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