Customer Service Representative

2 weeks ago

Fort Worth, United States Callaway Golf Full time

** Customer Service Representative**

**Job Category****:** Customer Support/Service **Requisition Number****:** CUSTO003438 Showing 1 location **Job Details**

**Description**

Callaway Golf Company is a leader in total performance, premium golf equipment and active lifestyle products while also being a great place to work We are passionate and push the limits of innovation. We dare to be great while acting with integrity and respect. We stay hungry, yet humble. All while having fun and making golf enjoyable for everyone

Our company is a blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly groundbreaking company, and we want top-notch people to join us in that mission.

**JOB OVERVIEW**

The Customer Service Representative is responsible for handling a high volume of incoming calls from Callaway Golf Accounts and Consumers. Incumbent is responsible for responding to product related questions and setting up return authorizations for warranty and non-warranty issues. Responsible for building and fostering relationships with accounts and consumers by exceeding customer expectations on every call.

**ROLES AND RESPONSIBILITIES**

* Handle an average of 100 incoming account/consumer calls per day exceeding customers expectations on each interaction.

* Responsible for explaining the features and benefits of Callaways past and current product lines.

* Make decisions regarding warranty and non-warranty issues and process return authorizations in SAP.

* Responsible for processing return authorizations for credit, evaluating and requesting pricing adjustments for accounts as necessary.

* Process SAP transactions including sales orders

* Respond to inquiries from Accounts and consumers regarding the status of Sales and Customer Service orders.

* Service overflow new sales order requests from accounts, using Sales skills to cross-sell/up-sell.

* Trouble shoot account and consumer problems as well as UPS tracing/follow up as necessary.

* Responsible for directly handling service requests for 3-4 Outside Sales Representatives.

* Stay abreast of industry current events and trends.

* Demonstrate use of good customer service skills to provide excellent customer service on every interaction.

* Utilize efficiencies in multi-tasking to operate simultaneously in SAP, Callaway Connect, Outlook, and Intranet based tools and minimize AUX time.

* Proficient in basic sales skills to process overflow Sales order requests and manage order status inquiries.

* Work with Repair Coordinator and Customer Service Adjustments Coordinator to trouble shoot shipping, billing and repair issues.

* Process ZV17s to ensure return authorization for repairs are processed quickly.

* Be ready and willing to take on special projects and training as assigned, and to complete those projects with thoroughness and accuracy.

**TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)**

* Basic knowledgeable in SAP-Sales Inquiry, order entry, and processing return authorizations.

* Strong Customer Service and relationship building skills.

* Knowledgeable in Callaway Golf Product, club alternations, and impact on playability.

* Problem Solving and ability to handle difficult Customers.

* Analytical, Detail-oriented, Flexible and Decisive.

* Demonstrated ability to work in an organized and efficient manner while multi-tasking.

* Demonstrated ability to use MS Word and Excel.

**EDUCATION AND EXPERIENCE**

* Bachelors degree (B.A.) from four-year college or university;

* Minimum 3 years related golf or customer service experience and/or training; or equivalent combination of education and experience preferred.

Callaway Golf is an Equal Opportunity Employer

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Customer Service Representative

    1 week ago

    Fort Worth, United States Composites One Full time

    At Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, a Customer Service Representative, Customer Service, Continuous Improvement, Representative, Composite, Retail

  • Customer Service Representative

    2 weeks ago

    Fort Worth, United States Performancereview Full time

    ** Customer Service Representative** Job Title Customer Service Representative Job ID 27656888 Location Fort Worth, TX 76110 Other Location Description **Customer Service Representative** Headquartered in Chicago, our client is a world leader in electronics and metal scrap recycling and non-ferrous export for over 15 years. Their team has over 30 years...

  • Customer Service Representative

    2 weeks ago

    Fort Worth, United States Edem Body Shop LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. We are looking for a motivated and personable Bilingual Customer Representative to join our Collision Repair...

  • Customer Service Representative

    7 days ago

    Fort Worth, United States U-Haul Full time

    Location: 1101 E Loop 820, Fort Worth, Texas 76120 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    2 weeks ago

    Fort Worth, United States Glamour Paws Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...

  • Customer Service Representative

    2 weeks ago

    Fort Worth, United States Serenity Healthcare, LLC Full time

    Customer Service Representative Onsite - Fort Worth, TX Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Service...

  • Customer Service Representative

    7 days ago

    Fort Worth, United States Abacus Full time

    Job Category: dministrative Job Code: Customer Service Representative:Customer Service Representative Job Title: Customer Service Representative Keywords: Number of Positions: 3 Remaining Positions: 1 Duties: The Customer Care Associate will provide professional and efficient customer service to Alcon customers, consumers, sales force, and internal Alcon...

  • Customer Service Representative

    2 weeks ago

    Fort Worth, United States HomeTeam Pest Defense Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO020597 Showing 1 location **Job Details** **Description** **At HomeTeam, we put people first.** **We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer.** Our friendly, warm work...

  • Customer Service Representative

    2 weeks ago

    Fort Worth, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeOnsite – Fort Worth, TX Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment....

  • Customer Service Representative

    2 weeks ago

    Fort Worth, United States Pro Mach Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO04780 Showing 1 location **Job Details** **Description** Customers across North America depend on ID Technology to design, build, and install the most effective labeling, coding, and marking systems for their product lines. As a leading manufacturer...

  • Technical Customer Service Representative

    2 weeks ago

    Fort Worth, United States Frontline Source Group Full time

    Our busy and growing client in Fort Worth, TX is looking for a Technical Customer Service Representative on a contract basis through the end of the year.Company Profile:Company known for its passion for technology and commitment to qualityIn business over 50 yearsTechnical Customer Service Representative Role:In this role, you will be responsible for...

  • Technical Customer Service Representative

    2 weeks ago

    Fort Worth, United States Frontline Source Group Full time

    Our busy and growing client in Fort Worth, TX is looking for a Technical Customer Service Representative on a contract basis through the end of the year. Company Profile: Company known for its passion for technology and commitment to quality In business over 50 years Technical Customer Service Representative Role: In this role, you will be responsible for...

  • Customer Service Representative

    7 days ago

    Fort Worth, United States Lhoist Full time

    RESPECT to people,  COURAGE to be pioneers and raise the bar, and always demonstrating  INTEGRITY and authenticity. Do these core values align with yours? If so, Lhoist North America may be the place for you! We are a company that believes our people make it happen and rewards talent by offering opportunities to further develop your knowledge and...

  • Technical Customer Service Representative

    2 weeks ago

    Fort Worth, United States Frontline Source Group Full time

    Our busy and growing client in Fort Worth, TX is looking for a Technical Customer Service Representative on a contract basis through the end of the year.Company Profile:Company known for its passion for technology and commitment to qualityIn business over 50 yearsTechnical Customer Service Representative Role:In this role, you will be responsible for...

  • Technical Customer Service Representative

    2 weeks ago

    Fort Worth, United States Frontline Source Group Full time

    Our busy and growing client in Fort Worth, TX is looking for a Technical Customer Service Representative on a contract basis through the end of the year.Company Profile:Company known for its passion for technology and commitment to qualityIn business over 50 yearsTechnical Customer Service Representative Role:In this role, you will be responsible for...

  • Customer Service Representative

    7 days ago

    Fort Worth, United States Minuteman Press Full time

    Job DescriptionJob Description**Important Note: Please read this entire posting before applying for this position.Minuteman Press, the world’s largest and top-rated digital print, marketing and design franchise, is seeking candidates for a position with our Fort Worth location as a Customer Service Representative. This is a fun position responsible for...

  • Insurance Customer Service Representative

    3 days ago

    Fort Worth, United States CorVel Full time

    ** Insurance Customer Service Representative** **Job Category****:** Administrative (Field) **Requisition Number****:** INSUR004823 Showing 1 location **Job Details** **Description** CorVel in Fort Worth, TX is seeking a full time Insurance Customer Service Representative. The Insurance Customer Service Representative is responsible for addressing client...

  • Customer Service Representative

    2 weeks ago

    Fort Worth, United States CornerStone Staffing Full time

    Are you a compassionate and skilled communicator with a background in customer service, particularly within the healthcare industry? We are seeking dedicated Customer Service Representatives for several clients in the Fort Worth area!

  • Customer Service Representative

    7 days ago

    Fort Worth, Texas, United States Motion Industries Full time

    Fort Worth, TX, USAFull time R24_ SUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES: Responds to basic customer inquires regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email,...

  • Customer Service Representative

    5 days ago

    Fort Worth, United States CornerStone Staffing Full time

    Do you have excellent customer service experience? Do you come from a mortgage background and have a desire to assist others in need? We have an excellent position for you with a successful and well know Financial Institution!!! Job Title: Customer Service Representative  Location: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA  Pay: $18-$21/hr -...