Customer Service Representative

3 weeks ago


Angola, United States Trine University Full time

Customer Service Representative Angola, Indiana Summary The Customer Services Representative is responsible for the professional support forthe Office of International Services. This position requires a high degree of organizationaland interpersonal skills with a collaborative attitude and ability to form positiverelationships with staff throughout the university. This individual should be flexible,visionary, creative and energetic. The Customer Services Representative must alsohave high technology skills. Additionally, this individual must be able to work independentlywith little direct supervision and excellent decision-making skills. Essential Duties and Responsibilities Serve as the main point of contact for the Office of International Services, directingcalls to appropriate staff. Provide students with outstanding customer service. Manage the international admission inbox. Process international student refund requests. Assist the Directors of Admission with updating of international applicant records. Work with the Administrative Assistant on other office operation responsibilities. Additional duties as assigned Education and/or Experience A minimum high school or GED diploma required with a minimum of four years of administrativesupport/customer service experience or an associate’s degree preferred. Trine University offers a comprehensive benefit package designed to provide a varietyof choices to best fit your needs and the needs of your family. Benefits offered include: Health – medical, dental, vision, prescription drugs, flex spending or HSA accounts Retirement – after one year offull-time service you are eligible for employer contributionof 5% and up to an additional 5% employer match Life Insurance – a variety ofvoluntary life options are available along with employeelife insurance (1½ times annual salary) Education – after 6 months of full-time service education benefits are available foremployee, spouse, and dependent children Vacation and Sick Pay – in accordance with Trine's policy The salary is competitive and commensurate with experience and qualifications. Opens in new window Trine University is an equal opportunity employer. Applicants are considered foremployment without regard to race, color, religion, sex, age, disability, nationalorigin, genetic information, citizenship status, military status, or any other basisprohibited by law, unless such basis constitutes a bona fide occupational qualification.Trine will comply with its legal obligation to provide reasonable accommodations toqualified individuals with disabilities and for religious beliefs. #J-18808-Ljbffr



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