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Customer Experience Representative

2 months ago

State College, United States Enterprise Rent-a-Car Group Full time

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Minimum Requirements: Must be at least 18 years old Must have a valid driver's license with no more than 2 moving violations or at-fault accidents in the past 3 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must be willing to work at the University Park Airport location Must be able to work one of the schedules listed above

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