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Customer Service Representative

2 months ago

Dover, United States Q Full time
About Q LLC: Q LLC is a pioneering firearms design and technology company that continually pushes the boundaries of innovation in the industry. Our commitment to excellence has positioned us as leaders in creating cutting-edge solutions for firearm enthusiasts. As we expand our team, we are seeking a dynamic and passionate Customer Service Representative who shares our dedication to providing exceptional support and service to our customers.

Position Overview: As a Customer Service Representative at Q LLC, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience with our products and services. This role requires excellent communication skills, a strong understanding of our product line, and a commitment to delivering top-notch customer service.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide detailed information about our products, services, and policies.
  • Resolve customer issues and complaints efficiently, ensuring customer satisfaction.
  • Assist customers with order placement, tracking, and returns.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to resolve complex customer issues.
  • Stay up-to-date with product knowledge and company updates to provide accurate information to customers.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Proven experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle a high volume of customer interactions and remain calm under pressure.
  • Proficiency with customer service software and tools.
  • Passion for firearms and knowledge of the industry is a plus.
Benefits:
  • Competitive salary
  • Health and dental insurance
  • 401(k) retirement plan
  • Professional development opportunities
  • Exciting and collaborative work environment

Equal Opportunity Employment: Q LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Employment Eligibility: Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Background Check: As a condition of employment, a comprehensive background check will be conducted.

Application Instructions: If you are a dedicated individual with a passion for customer service and a commitment to excellence, we invite you to apply for the Customer Service Representative position at Q LLC. To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role

Required Background and Drug Screen Upon Hire