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Senior Field Service Engineer

1 month ago

Buffalo, United States Creators Wanted Full time

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential. SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Are you looking to use your knowledge and experience to help develop future FSE's to meet critical customer demand? The Sr. Field Service Engineer is responsible to maintain, install and repair Sciex products at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues. Partners with Sales and Service management to drive customer satisfaction and business objectives. Mentors and develops staff members on more sophisticated instrumentation and complex workflows. This position is part of the Field Technical Service organization and is based in Buffalo, NY and is fully remote. In this role, you will have the opportunity to: Complete and successfully pass assigned training tasks on assigned products and responsibilities. Develop deep knowledge of Sciex and OEM products, as well as perform qualifications services and customer training. Be experienced and proficient in performing high-quality installation, repair, and maintenance on mass spectrometers, HPLC, and/or capillary electrophoresis instrumentation. Assist District/Process Manager with leading technical discussions for regional critical issues, special projects, identifying resources and training needs, and filling in for the DM as needed. The essential requirements of the job include: Associate’s degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience (i.e. Military Certificates in electronics or avionics). 5+ years’ experience as a field service engineer, troubleshooting and resolving difficult service situations both within assigned accounts as well as across the district/region. Hold and maintain a valid Driver's License; meet Vendor Credentialing requirements; ability and willingness to lift up to 50 lbs. It would be a plus if you also possess previous experience in: Prior experience using and/or servicing mass spectrometry, capillary electrophoresis or related scientific instruments. Experienced in troubleshooting and follow problem-solving procedures and proficient knowledge of electrical and electro-mechanical technology and all required safety protocols. Domestic/International travel by vehicle or airplane, with up to 50% overnight travel may be required. SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. The hourly range for this role is $39.00-$41.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com. Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. #J-18808-Ljbffr