Inbound Support Agent

3 weeks ago

Elkins Park, United States PeopleShare Inc Full time

PeopleShare is currently hiring for a Customer Service Associates for our Business Processing Solutions Client in Philadelphia, PA Apply Below Position Overview: The Customer Service Associate will handle inbound calls related to work zone violations (around 200 calls per day). The role requires accuracy, confidentiality, and the ability to multitask while meeting departmental standards. Customer Service Associate Job Details: Schedule: Monday-Friday: 9:00AM-5:00PM and the 3rd Saturdays of every month 8:30AM-12:00PM. Pay Rate: $17.00 per hour Type: Contract to Hire Role Customer Service Associate Job Description: Handle up to 75 inbound calls daily regarding work zone violations, providing accurate information and support. Update citizen records, research violations, schedule hearings, and escalate issues to the appropriate department. Maintain confidentiality and ensure a high level of accuracy while performing multiple tasks in a fast-paced environment. Customer Service Associate Job Requirements: High School or GED required. Minimum of 2 years of related experience. Excel experience is a plus. PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics. PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Requirements: Job Type: Temporary Post Date: 09/19/2024

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