Pharmacy Customer Service Associate
4 weeks ago
Responsibilities: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Customer Experience: Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations: Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining workflow. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development: Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. Minimum Requirements: Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours. #J-18808-Ljbffr
-
Pharmacy Technician
4 months ago
Phoenix, United States Fairmont Pharmacy Full timeJob DescriptionJob DescriptionPharmacy Technician (Downtown Phoenix) Benefits Offered401K, Dental, Vision, MedicalEmployment TypeFull-Time/Part-TimePharmacy Technicians NeededWe are hiring additional Pharmacy Technicians for our Retail Pharmacy near Downtown Phoenix. We offer a great retail working environment servicing the local community. We have a state...
-
Pharmacy Sales Associate
6 days ago
Phoenix, Arizona, United States Kroger Full timeJob SummaryWe are seeking a highly motivated and customer-focused Pharmacy Sales Associate to join our team at Kroger. As a Pharmacy Sales Associate, you will be responsible for providing exceptional customer service, maintaining a safe and clean environment, and assisting the department manager in reaching sales and profit goals.Key ResponsibilitiesCustomer...
-
Pharmacy Sales Associate
1 day ago
Phoenix, Arizona, United States Kroger Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Pharmacy Sales Associate to join our team at Kroger. As a Pharmacy Sales Associate, you will play a key role in providing exceptional customer service and creating a positive shopping experience for our customers.Key ResponsibilitiesCustomer Service: Create an environment that enables...
-
Customer Service Representative
4 weeks ago
Phoenix, United States Customer Labs Full timeWould you like to play a key role in supporting TrackMan's Support Team and our customers? Are you motivated, self-driven and willing to go the extra mile? Then you should join our successful TrackMan Support team! As a Tier 1 customer support technician, you will be providing an exceptional customer experience, interfacing with multiple internal and...
-
Pharmacy Technician
1 month ago
Phoenix, Arizona, United States tapwage Full timeAs a Customer Service Associate, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness. Our pharmacy features a casual dress code in a nonretail facing environment.Key job responsibilities Answer incoming telephone calls from Customer Care associates on a daily basis and maintain...
-
Pharmacist - Medication Expert
15 hours ago
Phoenix, Arizona, United States Neighborhood Pharmacy Full timeAbout the RoleWelcome to Neighborhood LTC Pharmacy, a 100% Employee-Owned Pharmacy headquartered in Lincoln, Nebraska. As a closed-door pharmacy, we are known for our innovative med cup packaging systems partnered with our high level of customer service, offering dedicated staff to our customers. We offer a business culture that focuses on work-life balance...
-
Pharmacist - Medication Expert
2 days ago
Phoenix, Arizona, United States Neighborhood Pharmacy Full timeAbout Neighborhood LTC PharmacyWe are a 100% Employee-Owned Pharmacy headquartered in Lincoln, Nebraska, dedicated to providing innovative medication solutions and exceptional customer service. Our closed-door pharmacy model allows us to focus on delivering high-quality care to our patients.Job SummaryWe are seeking a reliable and dedicated Full-Time...
-
Customer Service Representative
15 hours ago
Phoenix, Arizona, United States CenterWell Home Health Full timeAbout the RoleWe are seeking a highly skilled and compassionate Inbound Contacts Representative to join our team at CenterWell Pharmacy. As a key member of our customer service team, you will play a vital role in providing exceptional support to our members, resolving complex questions and issues, and ensuring a seamless experience.Key ResponsibilitiesAnswer...
-
Pharmacy Technician Pharmacy Tech
3 months ago
Phoenix, United States Arizona Technical Training Institute Full timeJob DescriptionJob DescriptionHealing Cactus Pharmacy is looking for pharmacy tech,The Pharmacy Technician position provides individuals with an opportunity to work in a leading retail pharmacy company and in a role that positively impacts the lives and health of others. You will work in an environment where the highest professional and ethical standards...
-
Pharmacy Technician Pharmacy Tech
3 weeks ago
Phoenix, United States Arizona Technical Training Institute Full time $16 - $25Job DescriptionJob DescriptionHealing Cactus Pharmacy is looking for pharmacy tech,The Pharmacy Technician position provides individuals with an opportunity to work in a leading retail pharmacy company and in a role that positively impacts the lives and health of others. You will work in an environment where the highest professional and ethical standards...
-
Pharmacy Director
2 weeks ago
Phoenix, Arizona, United States Maxor Full timeAbout the RoleWe are seeking a highly skilled and experienced Pharmacy Manager to join our team at Maxor. As a Pharmacy Manager, you will be responsible for leading our pharmacy operations and ensuring that we provide exceptional patient care and service.Key ResponsibilitiesLeadership and Management: Provide strategic leadership and direction to our pharmacy...
-
Pharmacist
1 day ago
Phoenix, United States Neighborhood Pharmacy Full timeWelcome to Neighborhood LTC Pharmacy, a 100% Employee-Owned Pharmacy headquartered in Lincoln, Nebraska. As a closed-door pharmacy, we are known for our innovative med cup packaging systems partnered with our high level of customer service, offering dedicated staff to our customers. We offer a business culture that focuses on work-life balance and teamwork...
-
Pharmacy Director
2 weeks ago
Phoenix, Arizona, United States Maxor Full timeAbout the RoleWe are seeking a highly skilled and experienced Pharmacy Manager to join our team at Maxor. As a Pharmacy Manager, you will be responsible for leading our pharmacy operations and ensuring that we provide exceptional patient care and service.Key ResponsibilitiesLeadership and Management: Provide strategic leadership and direction to our pharmacy...
-
Customer Service Associate
3 weeks ago
Phoenix, Arizona, United States d'Lite Healthy On The Go Full timeJob OverviewPOSITION SUMMARY:The Customer Service Associate plays a vital role in the Front of House team. This position is dedicated to ensuring exceptional customer satisfaction through effective management of customer interactions, menu assistance, payment processing, and loyalty program engagement. The Customer Service Associate is expected to embody the...
-
Pharmacy Director
2 weeks ago
Phoenix, Arizona, United States Maxor Full timeAbout the RoleWe are seeking a highly skilled and experienced Pharmacy Manager to join our team at Maxor. As a Pharmacy Manager, you will be responsible for leading our pharmacy operations and ensuring that we provide exceptional patient care and service.Key ResponsibilitiesLeadership and Management: Provide strategic leadership and direction to our pharmacy...
-
Pharmacy Technician
2 months ago
Phoenix, Arizona, United States The Cigna Group Full timeThe job profile for this position is Pharmacy Technician Lead Representative, which is a Band 2 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
Pharmacist
3 days ago
Phoenix, United States Neighborhood Pharmacy Full timeWelcome to Neighborhood LTC Pharmacy, a 100% Employee-Owned Pharmacy headquartered in Lincoln, Nebraska. As a closed-door pharmacy, we are known for our innovative med cup packaging systems partnered with our high level of customer service, offering dedicated staff to our customers. We offer a business culture that focuses on work-life balance and teamwork...
-
Hybrid Customer Service Advocate
3 weeks ago
Phoenix, United States Medix Full timeThe Pharmacy Customer Service Advocate assists member, providers, and pharmacies with inquiries for member's eligibility, claim status, precertification requirements, and claims coverage questions by phone, fax, email, and US mail, working independently within the scope of their duties. The Customer Service Advocate coordinates the handling of numerous...
-
Pharmacy Assistant
16 hours ago
Phoenix, Arizona, United States CVS Health Full timeCVS Health Pharmacy Technician Job Description **About the Role** We are seeking a highly skilled Pharmacy Technician to join our team at CVS Health. As a Pharmacy Technician, you will play a vital role in ensuring the delivery of quality patient care and meeting all health and safety standards and protocols. **Key Responsibilities** * Collaborate with...
-
Pharmacy Assistant
1 day ago
Phoenix, Arizona, United States Fry's Food Stores Full timeAbout the RoleWe are seeking a highly skilled and dedicated Pharmacy Assistant to join our team at Fry's Food Stores. As a Pharmacy Assistant, you will play a vital role in providing exceptional customer service and supporting our pharmacists in delivering high-quality patient care.Key ResponsibilitiesProvide exceptional customer service to patients and...
