System Patient Experience Manager
2 months ago
Position Title:System Patient Experience Manager - Baltimore, MDPay Grade:13Salary: Morrison Healthcareis a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison s hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company s comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison s alignment with Partnership for a Healthier America s (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare s "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine s Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.Job Summary Job Summary:Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers.Key Responsibilities:Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unitMaintains and supports client satisfaction at a level that ensures account retentionAdministers required client/customer surveys and responds in a timely and effective mannerMonitors and ensures compliance, progression, and follow-up of any patient satisfaction initiativesAssists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needsParticipates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)Ensures compliance with all regulatory agencies (CMS, JCAHO)Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing successMaintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districtsWorks closely with on-site management team to reach operational goalsParticipates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognizeParticipates in all PE Department learning sessions including monthly educational webinarsProvides recognition for employee when programs are implemented with successPrepares and implements development and training plans for patient satisfaction successComposes patient satisfaction reports as needed to managementPreferred Qualifications:HS diploma/GEDor equivalent combination of education and experience; 4 year degree preferred2-3 years in-servicing experience in customer service trainingHospitality and healthcare experience preferred3-4 years experience in service-oriented operationsGood coaching and on the job training skills requiredExcellent organizational skills and ability to multi-task essentialProficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and OutlookExhibits initiative, responsibility, flexibility and leadershipPossesses a thorough knowledge of contract administration and office proceduresFiscal and budgetary skillsApply to Morrison Healthcare todayMorrison Healthcare is a member of Compass Group USAClick here to Learn More about the Compass StoryAssociates at Morrison Healthcare are offered many fantastic benefits. MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanFlexible Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Applications are accepted on an ongoing basis.Morrison Healthcare maintains a drug-free workplace.Req ID: 1352847Morrison HealthcareKATHRYN MANFUSO[[req_classification]]
-
System Patient Experience Manager
2 weeks ago
Perry Hall, Maryland, United States Morrison Healthcare Full timeh3Job Description/h3pbPosition Title: System Patient Experience Manager/b/ppbPay Grade: 13/b/ppbSalary: $65,000-$70,000/b/ppbMorrison Healthcare/b is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. The company's comprehensive Mindful Choices wellness and sustainability...
-
System Patient Experience Manager
2 weeks ago
Perry Hall, Maryland, United States Compass Group, North America Full timeJob SummaryAs a System Patient Experience Manager at Compass Group, North America, you will play a crucial role in managing and coordinating patient experience activities across various units. Your primary objective will be to improve patient satisfaction scores, working closely with unit leadership and other Patient Experience Managers.Key...
-
Medical Assistant
2 weeks ago
Perry Hall, Maryland, United States Patient First Full timeJob SummaryWe are seeking a highly skilled and compassionate Certified Nursing Assistant to join our team at Patient First. As a key member of our healthcare team, you will provide exceptional patient care and support to our patients and families.ResponsibilitiesObtain vital signs, triage patients, and assess medical conditionsPrepare patients for physicals...
-
Linux Developer with Hypervisor Experience
2 weeks ago
Perry Hall, Maryland, United States P3f LLC Full timeJob DescriptionWe are seeking a skilled Linux Developer with Hypervisor experience to join our team. As a developer, you will be responsible for creating, debugging, and documenting computer software for the Linux operating system. You will respond to any security or privacy breaches and prevent unauthorized access to our data.ResponsibilitiesThree years of...
-
Linux Developer with Hypervisor Experience
2 weeks ago
Perry Hall, Maryland, United States P3f LLC Full timeJob Title: Linux Developer with Hypervisor ExperienceJob Summary:We are seeking a skilled Linux Developer with Hypervisor experience to work with our team at P3f LLC. As a developer, you will be responsible for creating, debugging, and documenting computer software for the Linux operating system. You will respond to any security or privacy breaches and...
-
Perry Hall, United States P3f LLC Full timeJob Description Job Description Benefits/Perks Competitive Compensation Flexible Scheduling Career Growth Opportunities Job Summary We are seeking a skilled Linux Developer with Hypervisor experience to join our team. As developer, you will be responsible for creating, debugging, and documenting computer software for the Linux operating system. You will...
-
Linux Developer with Hypervisor experience
4 weeks ago
Perry Hall, United States P3f LLC Full timeJob DescriptionJob DescriptionBenefits/PerksCompetitive CompensationFlexible SchedulingCareer Growth OpportunitiesJob SummaryWe are seeking a skilled Linux Developer with Hypervisor experience to join our team. As developer, you will be responsible for creating, debugging, and documenting computer software for the Linux operating system. You will respond...
-
Linux Developer with Hypervisor experience
3 months ago
Perry Hall, United States P3f, LLC Full timeBenefits/Perks Competitive Compensation Flexible Scheduling Career Growth Opportunities Job Summary We are seeking a skilled Linux Developer with Hypervisor experience to join our team. As developer, you will be responsible for creating, debugging, and documenting computer software for the Linux operating system. You will respond to any security or privacy...
-
SAP Systems Analyst
3 weeks ago
Perry, Georgia, United States Inova Health System Full timeJob Title: Sr SAP Systems AnalystJoin our team as a Sr SAP Systems Analyst and be an integral part of a team that is transforming the protein snacks industry and making a global impact through technological innovation.Key Responsibilities:Engage with Supply Chain & Operations stakeholders to understand their business needs and translate them into detailed...
-
Nurse Case Manager
2 weeks ago
Perry Hall, Maryland, United States DAVITA Full timeWe are seeking a skilled and compassionate Nurse Case Manager to join our team at DAVITA. As a Home Hemodialysis Professional, you will be responsible for providing comprehensive patient care in an independent setting. Your core nursing skills will be applied to assess, diagnose, and implement complete care plans, ensuring the ongoing care of each...
-
SAP Systems Analyst
3 weeks ago
Perry, Georgia, United States Inova Health System Full timeJob Title: Sr SAP Systems AnalystAt Inova Health System, we are seeking a highly skilled Sr SAP Systems Analyst to join our team. As a key member of our IT department, you will be responsible for analyzing and implementing SAP solutions to drive business growth and efficiency.Key Responsibilities:Conduct requirements analysis and gathering to understand...
-
Case Manager
4 weeks ago
Perry Hall, Maryland, United States Service Coordination, Inc. Full timeAbout the RoleWe are seeking a highly motivated and compassionate Case Manager to join our team at Service Coordination, Inc. As a Case Manager, you will play a vital role in providing targeted case management services to individuals with Medicaid Home and Community Based services of varying ages and medical needs.Key ResponsibilitiesEstablish positive...
-
Acute Care Nurse Assistant Manager
2 weeks ago
Perry Hall, Maryland, United States LifeBridge Health Full timeJob SummaryThe Assistant Nurse Manager is a supportive role to the Nurse Manager, responsible for improving and sustaining positive patient outcomes, the patient experience, and staff engagement. This role requires basic nursing skills and demonstrates competence in clinical, ethical, and legal aspects surrounding patient care.ResponsibilitiesAssume full...
-
Regional Engineering Manager
2 weeks ago
Perry, Georgia, United States Inova Health System Full timeRegional Engineering ManagerAs a key member of the Inova Health System team, the Regional Engineering Manager will oversee the planning, budgeting, and implementation of capital projects for the expansion of facilities and improvement of production lines. This role requires strong leadership and technical skills to manage a team of primary project managers...
-
Water Resource Engineer
2 weeks ago
Perry Hall, Maryland, United States gpac Full timeGPAC is partnering with a reputable multi-disciplinary firm to find a highly motivated Water Resource Engineer to join their team. The ideal candidate has a strong background in civil engineering, with a focus on stormwater management design and analysis. They should have experience with hydrologic and hydraulic modeling software, as well as CADD/Civil 3D...
-
Property Leasing Coordinator
3 weeks ago
Perry, Michigan, United States ParkLand Ventures, Inc. (MHP Manager LLC) Full timeJob OverviewParkLand Ventures, Inc. (MHP Manager LLC) is seeking a highly organized and disciplined Property Leasing Coordinator to join our team. This is a full-time position responsible for performing various duties related to property leasing and residency applications.Key ResponsibilitiesRespond to resident inquiries and resolve resident complaints in a...
-
Service Manager
3 weeks ago
Perry Hall, Maryland, United States Continental Realty Full timeJob Title: Service ManagerAt Continental Realty, we are seeking a highly skilled and experienced Service Manager to join our team.Key Responsibilities:Manage and schedule turns in accordance with CRC standards.Take initiative to problem solve and manage expenses.Prioritize workload to review scheduled tasks, service requests, make ready board and turn...
-
Health Safety and Environmental Manager
3 weeks ago
Perry, Florida, United States Nammo Defense System Full timeJob OverviewThe Health Environmental Safety and Security Manager plays a critical role in ensuring the well-being of employees, visitors, and contractors at Nammo Defense System. This position is responsible for developing and implementing procedures to protect people and property from harm, while also ensuring compliance with environmental and safety...
-
Store Operations Manager
3 weeks ago
Perry Hall, Maryland, United States Carroll Independent Fuel Co. Full timeJob Summary:The Shift Leader is a key partner in meeting performance and profit goals, supporting the Store Manager in day-to-day store operations. This role is responsible for customer and employee satisfaction, brand standards, and store profitability.Key Responsibilities:Maintain high standards and expectations around food quality, customer service, food...
-
Health and Environmental Safety Manager
4 weeks ago
Perry, Florida, United States Nammo Defense System Full timeJob Title: Health, Environmental, Safety and Security ManagerJob Summary:The Health, Environmental, Safety and Security Manager is responsible for developing and implementing procedures to protect people and property from harm. This role requires a strong understanding of engineering and health and safety principles to design systems and develop procedures...