System Patient Experience Manager

4 weeks ago


Perry Hall, Maryland, United States Morrison Healthcare Full time

h3Job Description/h3pbPosition Title: System Patient Experience Manager/b/ppbPay Grade: 13/b/ppbSalary: $65,000-$70,000/b/ppbMorrison Healthcare/b is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually./ppbJob Summary:/b/ppThe System Patient Experience Manager is responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership to improve patient satisfaction scores. Key responsibilities include tracking financial incentives, maintaining client satisfaction, administering client surveys, and ensuring compliance with regulatory agencies./ppbKey Responsibilities:/b/pulliTracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit/liliMaintains and supports client satisfaction at a level that ensures account retention/liliAdministers required client/customer surveys and responds in a timely and effective manner/liliMonitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives/liliAssists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs/liliParticipates and adds value to hospital committees as necessary/liliEnsures compliance with all regulatory agencies/liliIncreases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress/li/ulpbPreferred Qualifications:/b/pulliHS diploma/GED or equivalent combination of education and experience; 4 year degree preferred/lili2-3 years in-servicing experience in customer service training/liliHospitality and healthcare experience preferred/lili3-4 years experience in service-oriented operations/liliGood coaching and on the job training skills required/liliExcellent organizational skills and ability to multi-task essential/liliProficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook/li/ulpbBenefits:/b/pulliMedical/liliDental/liliVision/liliLife Insurance/ AD/liliDisability Insurance/liliRetirement Plan/liliFlexible Time Off/liliHoliday Time Off (varies by site/state)/liliAssociate Shopping Program/liliHealth and Wellness Programs/liliDiscount Marketplace/liliIdentity Theft Protection/liliPet Insurance/liliCommuter Benefits/liliEmployee Assistance Program/liliFlexible Spending Accounts (FSAs)/li/ulpbMorrison Healthcare is an equal opportunity employer./b/p



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