Receptionist
2 weeks ago
The Eliot at New Rochelle -
Receptionist - Full-TimeFull-time Hours: (Mon - Fri) and also looking for Weekend and Overnight
Duties: Answer phones, call bells, schedule appts, answer the front door, some cleaning.
Receptionist Overview: The Receptionist will provide general assistance and oversight to ensure high resident satisfaction and care; answer telephones; greet guests; respond to residents' requests and assist in the coordination of services to residents; assist in providing services to residents, families, and guests. Assist in creating a warm and welcoming environment.
Receptionist Responsibilities:
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Welcome and check in all guests to the facility
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Assist staff in providing and coordinating services to residents, families, and guests.
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Answer telephone calls, direct calls appropriately, and respond to call bells timely
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Assist residents and staff in solving problems if asked, including encouragement to participate in all that the facility offers.
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Create and maintain an environment for residents, families, and guests that is customer-friendly and that values and respects the uniqueness of each individual.
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Oversee resident attendance at meal times
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Oversight of the Reception area for organization and compliance.
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Assist with coverage of the Reception area or other departments as needed.
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Sort and distribute mail to individuals’ mailboxes if needed.
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Engage with residents to ensure a high level of satisfaction and bring any issues or concerns to the Administrator.
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Light cleaning in the lobby, maintaining presentable workstation and front desk
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Carry out other duties as assigned by Management Team.
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Adhere to and carry out all policies and procedures.
Receptionist Qualifications:
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Excellent customer service skills, positive attitude
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Knowledge of or willingness and ability to learn phone systems and computer programs
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Enjoys working with the elderly population
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