Receptionist

2 weeks ago


New Rochelle, United States The Eliot at New Rochelle Full time

The Eliot at New Rochelle -

Receptionist - Full-Time 
Full-time Hours:  (Mon - Fri) and also looking for Weekend and Overnight 
Duties: Answer phones, call bells, schedule appts, answer the front door, some cleaning.  

Receptionist Overview: The Receptionist will provide general assistance and oversight to ensure high resident satisfaction and care; answer telephones; greet guests; respond to residents' requests and assist in the coordination of services to residents; assist in providing services to residents, families, and guests. Assist in creating a warm and welcoming environment.

Receptionist Responsibilities:

  • Welcome and check in all guests to the facility 

  • Assist staff in providing and coordinating services to residents, families, and guests.

  • Answer telephone calls, direct calls appropriately, and respond to call bells timely 

  • Assist residents and staff in solving problems if asked, including encouragement to participate in all that the facility offers.

  • Create and maintain an environment for residents, families, and guests that is customer-friendly and that values and respects the uniqueness of each individual.

  • Oversee resident attendance at meal times

  • Oversight of the Reception area for organization and compliance.

  • Assist with coverage of the Reception area or other departments as needed.

  • Sort and distribute mail to individuals’ mailboxes if needed.

  • Engage with residents to ensure a high level of satisfaction and bring any issues or concerns to the Administrator.

  • Light cleaning in the lobby, maintaining presentable workstation and front desk 

  • Carry out other duties as assigned by Management Team.

  • Adhere to and carry out all policies and procedures.

Receptionist Qualifications:  

  • Excellent customer service skills, positive attitude

  • Knowledge of or willingness and ability to learn phone systems and computer programs

  • Enjoys working with the elderly population

 

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