Customer Service Representative

2 weeks ago


Norco, United States Kinetic Personnel Group, Inc Full time

Kinetic Personnel Group partners with a variety of organizations across Manufacturing and Service Organizations to recruit for Customer Service Professionals: On a Day-to-Day Basis, a Customer Service Representative Will: Responsibilities: - Serve as the front line representative for the organization's brand or services , addressing customer inquiries, concerns, and requests via phone or email. - Provide accurate and timely information about products, services, and contracts. - Assist customers in resolving issues, troubleshooting, and ensuring a positive resolution to their inquiries. - Maintain a high level of professionalism and empathy while handling customer interactions. - Document customer interactions and feedback, contributing to ongoing process improvements and product enhancements. - Collaborate with cross functional teams to escalate and resolve complex customer cases. Pay range based on experience: $22 - $25 per hour 40 hours per week, Monday to Friday Qualifications: - 3-5 years of Previous customer service experience within Manufacturing or Service Organizations - Excellent communication skills: verbal is necessary. - Strong problem-solving abilities and a proactive attitude. - Patience and empathy when dealing with customer concerns. - Ability to multitask and work in a fast-paced environment. We look forward to working with you Please submit your resume today. KPG Team Meet Your Recruiter Carolina Martinez



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