Operations Coach

3 weeks ago

Westborough, United States EG America Full time
Description:
EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:
  • Competitive Wages
  • Work today, get paid tomorrow through our earned wage access program*
  • Paid Time Off
  • Medical/Health/Dental Coverage
  • 401K with Company Match
  • Team Member Discounts
  • Tuition Reimbursement
  • Employee Assistance Program
  • Health Savings Account
  • Company Spirit Days
  • Employee recognition and awards
  • And much more
Position Summary:

The Coach is responsible in assisting the Supervisor in managing a high performing team responsible for handling product safely, efficiently and effectively as it moves through the facility. When monitoring production volume, the Coach assigns Team Members to tasks as needed. The Coach must respond quickly to changing workflow conditions and contribute positively to the facility's key performance indicators. This person must be able to mentor and build a culture of safety among Team Members to achieve a safe working environment. The coach must live out the Core Values of Cumberland Farms.

Responsibilities:
  • Works closely with Location Management to ensure prompt efficient and accurate handling of merchandise
  • Monitors the productivity and accuracy of team members.
  • Ensures all team members have specific responsibilities.
  • Coaches and trains team members to ensure competence as well as, prepare them for future opportunities
  • Performs other duties as directed by Management must be trained and certified to operate mechanical equipment
  • Ensures all safety rules and procedures are followed
  • Ensures assigned equipment and work areas are neat, clean and well organized
  • Ensures all Cumberland Farms policies and procedures are implemented and followed.
  • Performs other duties as directed by Location Management
  • Perform cleaning and organizing task such as trash removal, clearing isles and removing broken pallets

Working Relationships: Will be working closely with DC Team members, DC Coaches, FSS, DC Support teams and BSC.

Requirements:
Minimum Education: High School Diploma

Preferred Education: Associates Degree

Minimum Experience: 2-5 years Fast paced management (Distribution Center experienced preferred)

Preferred Experience: 5+ Years Distribution Center supervisory experience.

Licenses/Certifications: N/A

Soft Skills: Demonstrate team -building skills Ability to build rapport and trust with others Experience and willingness to mentor and coach others Ability to resolve interpersonal conflicts among team members Approaches change optimistically; adjusts quickly and proficiently to changing work environments Analytical and troubleshooting skills to resolve complex problems; creative problem-solving Basic computer skills; working knowledge of Microsoft Office

Other:

Physical: Ability to stand, walk, bend, twist, kneel, crouch, and balance for extended periods of time. Ability to lift, lower, push, pull, and carry cases and totes weighing up to 60 lbs. over the head.

Travel: None

Hours & Conditions: Must be available to work weekdays, weekends, early mornings, nights, long shifts, and holidays. Adapt schedule to work alongside the changing demands of the warehouse. Exposure to vibrations, dust, dirt, noise, fumes and chemicals. Working in hot and cold temperature extremes (extremes vary between 100° Fahrenheit -20° Fahrenheit). Other Compliance with all company policies and procedures. Authorization to work in the United States, or the ability to obtain the same.

Additional Info:
At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

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