Guest Service Representative

2 weeks ago

Charlotte, United States Nothing Bundt Cakes Full time

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed.
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
  • Servant's Heart
    • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
    • Keeps the good of the team or guest ahead of personal interests or gain.
    • Displays humility and empathy in interactions with others.
  • Spirit of a Champion
    • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
    • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
    • Operates with a strong sense of urgency and adheres to NbC brand standards.
  • Genuine Connections
    • Projects warmth, enthusiasm, and optimism that attracts others.
    • Builds positive, productive relationships with all team members.
    • Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills, and Abilities:
  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.


Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Compensacin: $12.00 - $14.00 per hour

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family

Click to learn more about Nothing Bundt Cakes®.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

  • Guest Services Representative

    6 days ago

    Charlotte, United States Novant Health Full time

    Overview Novant Health is seeking a Guest Services Representative. The Guest Services Representative serves as the role model for service excellence and patient experience and is responsible for providing caring and compassionate service to patients and their loved ones. The Guest Services Representative is the initial contact and greets guests arriving at...

  • Guest Service Representative

    2 weeks ago

    Charlotte, United States Bluegreen Vacations - Bluegreen Corporation Full time

    The Customer Service Representative at South Park Mall will serve two primary functions at the guest service desk in Simon malls at 4400 Sharon Rd Charlotte, NC 28211. First, they will serve as the primary greeter for the GSD, engaging with customers Representative, Guest Service, Customer Service, Retail, Hotel, Associate

  • Guest Services Representative

    7 days ago

    Charlotte, United States Novant Health Full time

    Overview The Guest Services Representative serves as the role model for service excellence and patient experience and is responsible for providing caring and compassionate service to patients and their loved ones. The Guest Services Representative is the initial contact and greets guests arriving at key entry points, setting the tone for the guests'...

  • Guest Service Representative

    2 weeks ago

    Charlotte, United States Carmel Management LLC Full time

    Benefits/Perks Flexible Scheduling- mostly 3-11pm shift Career Advancement Opportunities Competitive Compensation Job Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist...

  • Guest Service Representative

    10 hours ago

    Charlotte, United States Carmel Management LLC Full time

    Benefits/Perks Flexible Scheduling- mostly 3-11pm shift Career Advancement Opportunities Competitive Compensation Job Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist...

  • Guest Service Representative

    1 month ago

    Charlotte, United States Carmel Management LLC Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible Scheduling- mostly 3-11pm shiftCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service...

  • Guest Services Representative

    4 days ago

    Charlotte, United States PeopleReady Full time

    Guest Services Representative PeopleReady of Charlotte, NC  is now hiring Guest Services Representatives! The Guest Services  Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative will cover all aspects of the front office when General Manager is not...

  • Guest Services Representative

    6 days ago

    Charlotte, United States U S National Whitewater Center Full time

    Job DescriptionJob DescriptionThe Guest Services Representative at the Whitewater Center is responsible for creating a friendly and welcoming atmosphere for all guests. The Guest Services Representative must provide guests with guidance to best match our products and services with the needs of the guest. The Guest Services Representative is an on-site,...

  • Guest Service Representative

    6 days ago

    Charlotte, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...

  • Guest Service Representative

    6 days ago

    Charlotte, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...

  • Guest Service Representative

    2 weeks ago

    Charlotte, United States Bluegreen Vacations Full time

    Location: Location: Guest Service Representative in Charlotte, NC by Bluegreen Vacations **Location:** **Experience:** Not Specified **Job Description** The Customer Service Representative at South Park Mall will serve two primary functions at the guest service desk in Simon malls at 4400 Sharon Rd Charlotte, NC 28211. First, they will serve as the...

  • Guest Services Representative II

    6 days ago

    Charlotte, United States Novant Health Full time

    Overview The Guest Services Representative II serves as the role model for service excellence and patient experience. The Guest Service Representative II is responsible for providing caring and compassionate service to patients and their loved ones during many phases of the patient's care and sets the tone for the patient's and guest's remarkable...

  • Guest Service Representative

    2 weeks ago

    Charlotte, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes , the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and...

  • Guest Service Representative

    6 days ago

    Charlotte, United States Nothing Bundt Cakes Full time

    Benefits: * Bonus based on performance * Employee discounts * Flexible schedule * Free uniforms * Opportunity for advancement * Training & development At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping...

  • Guest Services Representative

    7 days ago

    Charlotte, United States Hendrick Automotive Group Full time

    Mercedes-Benz of NorthlakeLocation: 10725 Northlake Auto Plaza Blvd, Charlotte, North Carolina 28269 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Supervisory...

  • Guest Services Representative

    5 days ago

    Charlotte, United States Hendrick Automotive Group Full time

    Audi NorthlakeLocation: 10831 Northlake Auto Plaza Blvd., Charlotte, North Carolina 28269 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Supervisory Responsibilities: ...

  • Guest Services Representative, NASCAR Hall of Fame

    2 weeks ago

    Charlotte, United States Charlotte Regional Visitors Authority Full time

    The full-time Guest Services Representative will provide memorable experiences guests visiting the NASCAR Hall of Fame. With a focus on facilitating and supporting family and adult programs such as team builds or other public programs, they will enha Guest Service, Representative, Customer Service, Customer Experience, Guest, Support, Retail

  • Guest Services Representative, NASCAR Hall of Fame

    7 days ago

    Charlotte, United States Charlotte Regional Visitors Authority Full time

    Who We Are Charlotte will be recognized as the most sought after city in the Southeast, known for its undeniable energy, passionate people and captivating experiences. Job Summary The full-time Guest Services Representative will provide memorable experiences guests visiting the NASCAR Hall of Fame. With a focus on facilitating and supporting family and...

  • Guest Services Representative

    3 weeks ago

    Charlotte, United States Jones Lang LaSalle SAS Full time

    **About JLL** Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent...

  • Guest Services Representative, NASCAR Hall of Fame

    7 days ago

    Charlotte, United States Charlotte RVA Full time

    Who We Are Charlotte will be recognized as the most sought after city in the Southeast, known for its undeniable energy, passionate people and captivating experiences. Job Summary The full-time Guest Services Representative will provide memorable experiences guests visiting the NASCAR Hall of Fame. With a focus on facilitating and supporting family and adult...