Distribution Customer Service Agent

6 days ago


Nogales, United States Expeditors Full time
Company Description

We take care of our employees, and they take care of our customers

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us

Job Description

Major Duties and Responsibilities
  • Ensure accurate and timely data entry into Distribution Management Systems (internal and external).
  • Provide daily operational reports that are accurate and timely.
  • Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
  • Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
  • Rate domestic transportation bills.
  • Coordinate special, last minute shipping requests with the Transportation and
    Operations Departments, expediting any order as necessary.
  • Trace orders as required and notify customers of activity concerning their order.
  • Ensure accurate and timely client and vendor billing.
  • Maintain damage records and backorder logs.
  • Perform cycle counts as needed per customer operating procedures (i.e. monthly, yearly, etc).
  • Input all receipts, putaways, moves, picks, shipments and cycle counts.
  • Communicate effectively with customers as required.
  • Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
  • Maintain excellent working relationships with customers by responding to all
    inquiries and complaints concerning work orders, invoices, shipments,
    inventory counts, etc. in a courteous and efficient manner.
  • Report customer feedback to management, including any signs of customer
    dissatisfaction.
  • Contribute to maintain strong relationships with vendors (trucking companies, and others).
  • Provide support with other miscellaneous projects.
  • Oversee all paperwork associated with orders and maintain the corresponding files.
  • Create and maintain current and accurate Desk Level Standard Operating Procedures (DLSOP) that details the processing requirements for each account.
  • Answer phone calls according to Expeditors standards.
Qualifications
  • Bachelor's degree or equivalent experience
  • Ability to define, develop and document business processes and procedures
  • Effective interpersonal skills. Ability to relate to customers and employees at all levels.
  • Experience with MS Windows, MS Office Products
  • Excellent Microsoft Excel skills
  • Special Requirements: Must have excellent work habits.
Additional Information

Expeditors offers excellent benefits:
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

  • Air and Ocean Agent

    2 weeks ago


    Nogales, United States Expeditors Full time

    We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly...


  • Nogales, Arizona, United States Planet Fitness Inc. Full time

    Job OverviewPlanet Fitness Inc. is seeking a highly motivated Customer Service Ambassador to join our team in Nogales, AZ.About the RoleThe Customer Service Ambassador will be responsible for delivering exceptional customer experiences to members and prospective members at our facility. This includes greeting members and guests, handling front desk...


  • Nogales, United States Circle K Full time

    Circle K - 236 N Grand Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...


  • Nogales, United States Circle K Full time

    Circle K - 360 E Patagonia Hwy [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Nogales, Arizona, United States Planet Fitness Inc. Full time

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This role is responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring they have an outstanding experience at our fitness center.


  • Nogales, United States Marshalls Full time

    JOB DESCRIPTION All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with...


  • Nogales, Arizona, United States Hibbet Sports Full time

    Hibbett Sports is seeking a Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving customer complaints.Key Responsibilities:Provide outstanding customer service and supportResolve customer complaints and issues in a timely and...

  • Medical Screener

    3 weeks ago


    Nogales, United States CSL Behring Full time

    Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. - In compliance with Standard Operating Procedures (SOPs), assists qualifi Medical Screener, Customer Service, Technician, Bilingual, English, Spanish, Healthcare


  • Nogales, Arizona, United States KFC Full time

    About KFCKFC is a fast-food restaurant chain that serves finger-lickin' good food. Our commitment to quality and customer satisfaction has made us a favorite among locals and visitors alike.Salary InformationThe estimated annual salary for this role is around $25,000-$35,000 based on industry standards and location factors.Job DescriptionWe are seeking a...


  • Nogales, United States PRO TRANS INTERNATIONAL Full time

    Service Center RepresentativeWhy ProTrans International: ProTrans International is committed to providing innovative logistics solutions that meet or exceed our customer's needs and expectations.Our corporate culture embraces an entrepreneurial spirit that allows our operations to be flexible and customer focused. Executing our Mission Statement, ProTrans...


  • Nogales, AZ, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...


  • Nogales, United States Planet Fitness Inc. Full time

    MEMBER SERVICES REPRESENTATIVE (PART TIME) Location: Sierra Vista, AZ Type: Part Time Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities * Greet...

  • Restaurant Team Member

    6 months ago


    Nogales, United States Love's Travel Stops & Country Stores Full time

    Req ID:  434392 Address: 739 E. Frontage Rd Nogales, AZ, 85621 Benefits:  * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development Welcome to Love’s! Restaurant cashiers play a crucial role in delivering excellent customer service by...

  • Restaurant Team Member

    5 months ago


    Nogales, United States Loves Travel Stops & Country Store Full time

    Req ID: 441147 Address: 739 E. Frontage Rd Nogales, AZ, 85621 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * Flexible Scheduling * 401(k) 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Loves! Restaurant cashiers...

  • Dump Truck Driver

    3 weeks ago


    Nogales, United States RBEX INC DBA APPLE TOWING CO. Full time

    Job Title: Light Duty Tow Truck Driver We are currently seeking a reliable and experienced Light Duty Tow Truck Driver to join our team. As a Light Duty Tow Truck Driver, you will be responsible for safely and efficiently towing light duty vehicles to their destination. Responsibilities: - Operate a light duty tow truck to transport vehicles to designated...

  • Restaurant Crew Member

    4 months ago


    Nogales, United States Loves Travel Stops & Country Store Full time

    Req ID: 444651Address: 739 E. Frontage Rd Nogales, AZ, 85621 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Love’s!Restaurant...

  • Tow Truck Driver

    3 weeks ago


    Nogales, United States RBEX INC DBA APPLE TOWING CO. Full time

    Job DescriptionJob DescriptionJob Title: Light Duty Tow Truck DriverWe are currently seeking a reliable and experienced Light Duty Tow Truck Driver to join our team. As a Light Duty Tow Truck Driver, you will be responsible for safely and efficiently towing light duty vehicles to their destination.Responsibilities:- Operate a light duty tow truck to...

  • Tow Truck Driver

    3 weeks ago


    Nogales, United States RBEX INC DBA APPLE TOWING CO. Full time

    Job DescriptionJob DescriptionDescription:Job Title: Light Duty Tow Truck DriverWe are currently seeking a reliable and experienced Light Duty Tow Truck Driver to join our team. As a Light Duty Tow Truck Driver, you will be responsible for safely and efficiently towing light duty vehicles to their destination.Responsibilities:- Operate a light duty tow truck...


  • Nogales, Arizona, United States Ross Stores Full time

    Job SummaryThe ideal candidate will be responsible for delivering an exceptional shopping experience to our customers, ensuring a positive and welcoming atmosphere within the store. This role requires a strong work ethic, excellent communication skills, and the ability to multitask effectively.About Ross StoresRoss Stores is a leading off-price department...

  • Diesel Technician

    3 months ago


    Nogales, United States Loves Travel Stops & Country Store Full time

    Req ID: 443274Address: 739 E. Frontage Rd Nogales, AZ, 85621 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately  Welcome to...