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Customer Support Representative

2 months ago

Portland, United States HOP Energy Full time

**SUMMARY **

The Customer Support Representative talks with customers by phone or in person for delivery of oil, discontinuance of deliveries or change in service. Schedules tune-ups and incoming service requests. Prepares change of address records, and issues work orders to the oil and service departments.

**ESSENTIAL DUTIES AND RESPONSIBILITIES **

  • Provide quality customer service by responding courteously and accurately to all inquiries in a professional manner.
  • Resolving conflicts and negotiate amicable resolutions
  • Forward complex issues to the next level when necessary and appropriate
  • Document relevant customer interactions
  • Customer contact, communication, retention and satisfaction
  • Interpreting documents and explain contract options and billing
  • Perform administrative and clerical duties
  • Maintain accurate client records
  • Special Projects
  • Additional duties as defined by the Customer Care Manager.

**QUALIFICATIONS **

  • Previous customer service and call center experience required.
  • Excellent verbal, written and telephone communications skills are required.
  • Strong computer skills essential
  • Ability to work independently
  • Attention to detail and problem-solving skills
  • Ability to tactfully handle stressful and difficult situations
  • Ability to multi-task
  • Excellent negotiation skills
  • Ability to work flexible hours in order to meet needs of the business.
  • High School diploma or equivalent is required
  • 2-4 years of college or equivalent business experience is preferred.
  • Desire to help others. A can do attitude.
  • Carefully make decisions and think through facts. Analyze issues and evaluate alternatives
  • Propensity to follow the rules
  • Ability to remain calm in stressful situations
  • Attention to detail
  • A focus on time management. Organize priorities and follow through to complete tasks.

You should be proficient in:

  • Customer Service

Salary info:

$20 - $23 / hr