Member Services Receptionist

4 weeks ago


Lancaster, United States High Desert Medical Group Full time

High Desert Medical Group is seeking a full time Receptionist Member Services. This individual will be responsible for a variety of tasks that lead to a high level of customer satisfaction. As the first point of contact the Member Services Receptionist, they are responsible for receiving incoming calls, greeting and assisting all walk-in patients, and recording questions and concerns regarding medical group services. This individual must maintain a professional, positive, and caring attitude at all times.

SPECIFICS:

  1. Assist members with needs such as directions, answering questions, PCP selection, scheduling transportation, and accepting any forms.
  2. Advise members of referral, denial, appeals and grievance processes.
  3. Serve as a liaison for patients and physicians to assist with concerns and complaints.
  4. Work closely with Health Education Department and Surgery Coordinators regarding patients.
  5. Process complaints and work with appropriate staff to resolve them.
  6. Track and trend complaints for QIC and Administration.
  7. Provide follow-up contact with patients to assure satisfaction with resolution.
  8. Assist Member Services staff with department responsibilities.
  9. Answer and assist 1-800 line.
  10. Keep a log of daily phone calls and walk-in patients, and e-mail correspondence from website.
  11. Enter complaints, inquiries, and compliments in appropriate databases.
  12. Manage scheduling of Member Services' conference room. Print out daily schedule and post on door.
  13. Assist pharmaceutical representatives by contacting provider offices, maintaining sign-in logs, and distributing visitor badges.
  14. Know and understand HDMG policies and procedures and all of the health plans accepted.
  15. Retain resource materials at desk for reference and/or give to patients.
  16. Maintain incoming memos folder and department meeting minutes.
  17. Make sure kiosk is stocked with information and coordinate with Marketing department to stock supplies.
  18. Ensure DVD is continuously running health education material.
  19. Perform other duties as assigned
The pay range for this position at commencement of employment is expected to be between $21.00 and $28.00/hr, non-exempt; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
  1. High school graduate or equivalent.
  2. Prior experience in customer service preferred.
  3. Ability to work in a multi-task, high stress environment.
  4. Bilingual in Spanish preferred.

  • Receptionist

    7 months ago


    Lancaster, United States The Faulkner Automotive Group Full time

    Faulkner Automotive Group is looking for an enthusiastic, self-motivated Cashier/Receptionist to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have...


  • Lancaster, Pennsylvania, United States The Faulkner Automotive Group Full time

    Job OverviewThe Faulkner Automotive Group is seeking a highly motivated and detail-oriented Cashier/Receptionist to provide exceptional customer service in our Service Department. This is an excellent opportunity to establish a career and grow with our organization.Responsibilities:Answer incoming phone calls to the Service Department and direct customers to...


  • Lancaster, Pennsylvania, United States PeopleShare Full time

    Job Title: Medical Receptionist and SecretaryWe are seeking a highly organized and detail-oriented Medical Receptionist and Secretary to join our team. As the first point of contact for patients, you will be responsible for providing exceptional customer service and ensuring a smooth experience for all visitors.


  • Lancaster, Pennsylvania, United States The Faulkner Automotive Group Full time

    Benefits and RequirementsWe offer top-tier benefits, including medical, dental, and vision coverage. Additionally, we provide a 401(k) plan with a company match, paid time off, paid holidays, employee discounts, and employee referral bonuses.To be successful in this role, you must have a High School Diploma or equivalent. Prior retail/receptionist or...


  • lancaster, United States PeopleShare Inc Full time

    PeopleShare is immediately hiring for a full time ON SITE Medical Receptionist - Medical Secretary in Lancaster, PA!Apply today or call our office at 717-581-1005Why PeopleShare? We offer full medical benefits from day 1 Chance to work with the top companies in the area Weekly pay through direct deposit Skills training available Earn referral bonuses ...


  • Lancaster, United States PeopleShare Full time

    PeopleShare is immediately hiring for a full time ON SITE Medical Receptionist - Medical Secretary in Lancaster, PA!Apply today or call our office at 717-581-1005Why PeopleShare?We offer full medical benefits from day 1Chance to work with the top companies in the areaWeekly pay through direct depositSkills training availableEarn referral bonusesWe offer...


  • Lancaster, United States Neffsville Nursing and Rehabilitation Full time

    Neffsville Nursing and Rehab, a skilled nursing facility in Lancaster, PA, is seeking a professional and friendly Receptionist/Front Desk Associate to join our team. This position plays a vital role in creating a welcoming environment for visitors, staff, and residents while managing key administrative tasks. Position Details: Shift: Part-Time, evenings and...


  • Lancaster, Pennsylvania, United States The Faulkner Automotive Group Full time

    Faulkner Automotive Group is committed to providing excellent customer service and offering continued growth opportunities for our employees. We are seeking a highly motivated and organized Cashier/Receptionist to join our team.Job DescriptionAs a Cashier, you will be responsible for handing incoming phone calls to the Service Department, setting...


  • Lancaster, Pennsylvania, United States The Faulkner Automotive Group Full time

    Faulkner Automotive Group OverviewThe Faulkner Automotive Group is a family-owned and operated automotive group serving Central and Southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 31 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.Our mission is to...


  • Lancaster, United States PeopleShare Full time

    Are you passionate about People?Do you enjoy problem solving and being an asset to a team?PeopleShare is seeking Accounts Receivable/ CSR looking to grow their skillsetApply today or call our office at 717-581-1005Job Details:$21 hourly Monday - Friday 8:30am - 5pmTemporary with a possibility of full-timeJob Responsibilities & Description for...


  • Lancaster, United States The Faulkner Automotive Group Full time

    Faulkner Automotive Group is looking for an enthusiastic, self-motivated Cashier/Receptionist to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have...


  • Lancaster, United States The Faulkner Automotive Group Full time

    Faulkner Automotive Group is looking for an enthusiastic, self-motivated Cashier/Receptionist to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have...


  • Lancaster, California, United States High Desert Medical Group Full time

    Job Overview">High Desert Medical Group is seeking a full-time Receptionist Member Services. This role involves interacting with patients and their families, responding to inquiries, addressing concerns, and ensuring a high level of customer satisfaction.Key Responsibilities: Manage incoming calls and walk-in patients, providing assistance and resolving...


  • Lancaster, Pennsylvania, United States The Faulkner Automotive Group Full time

    Are you looking for a challenging and rewarding career in customer service? Faulkner Automotive Group is seeking a highly motivated and organized Cashier/Receptionist to join our team. As a Cashier, you will play a critical role in providing excellent customer service and ensuring the success of our Service Department.Job ResponsibilitiesYou will be...


  • Lancaster, United States De Novo HR Consulting Full time

    Job DescriptionJob DescriptionOur client is a patient-focused dental specialty practice dedicated to providing life-changing care in a warm, caring environment. Their exceptional team makes this mission a reality. We're looking for a friendly enthusiastic, and organized individual to join the team and help continue this mission.As a Front Desk...


  • Lancaster, United States OUCU Financial Full time

    Job Type Full-time Description Do you want to make a positive difference in the lives of OUCU Financial's members and the local communities? Apply for the Member Service Representative position today! The Member Service Representatives will be the face of OUCU Financial in our newest branch! Our Lancaster branch will be open on North Memorial Drive in early...


  • Lancaster, United States Andrew Berks - State Farm Agent Full time

    Job OverviewWe are seeking a highly organized and detail-oriented individual to join our team as a Receptionist - State Farm Agent Team Member at Andrew Berks - State Farm Agent.About the RoleThis is a full-time position with a competitive salary range of $45,000 - $55,000 per year, depending on experience.The ideal candidate will have previous experience in...


  • Lancaster, Ohio, United States Synchrony Health Services Full time

    Discover Your Potential at Synchrony Health ServicesWe believe that our employees are the heart of our organization, and we strive to create an environment where everyone can grow and thrive. As a Physical Therapist at Synchrony Health Services, you will have the opportunity to make a meaningful difference in the lives of our patients while advancing your...


  • Lancaster, United States Planet Fitness Full time

    Benefits: 401(k) matching Company parties Employee discounts Free food & snacks Free uniforms Training & development Job Summary At National Fitness Partners (Planet Fitness), The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members,...


  • Lancaster, United States High Desert Medical Group Full time

    High Desert Medical Group is seeking a full-time Member Services Supervisor. This individual will be responsible for supervising the Member Services department, and assisting with patient question pertaining to records, insurances, and medical group services. Summary of Duties: Supervise the Member Services department, providing support and guidance to...