Hotel Front Desk Agent
3 weeks ago
Responsible for the registration of new guest, departures, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times.
Essential Duties:
- Completes the registration process by inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate
- Informs guests on hotel facilities and amenities, provides directions within the property.
- Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed
- Performs basic accounting procedures including exchange of foreign currency, cash handling, posting charged to guest folio, making adjustments etc
- Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department
- Communicates credit issues to all revenue generating departments
- Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options
- Communicates guest requests with the appropriate department
- Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance
- Reviews departing guest's folios and invites guests back
- Makes reservations
- Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge.
- Excellent communication, interpersonal, and organization skills.
- Must be able to carry 10 lbs.
- Commitment to superior customer service and excellent customer service skills.
- Proven ability to influence a team and achieve results.
- Flexibility and creative problem-solving ability.
- Strong initiative and self-motivation.
- Fluency in job related English both verbal and non-verbal.
- An appreciation and respect for the diversity of all individuals in the workplace.
- Ability to handle pressure and work in a fast paced environment.
- Must be able to work days, evenings, and weekends as necessary.
-
Front Desk Agent
2 weeks ago
Miami Beach, United States Loews Hotel & Resorts Full timeWelcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests. Obtain necessary credit and payment information from guests. Provide check cashing and foreign currency co Front Desk, Agent, Hotel, Skills
-
Hotel Front Desk Agent
3 days ago
Miami, United States Hospitality Demo Account Full timeJob Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy. Job Responsibilities: Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions. Keep daily records...
-
Front Desk Agent
3 weeks ago
Miami Beach, United States Eskipe Investment Full timeJob DescriptionJob Description We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...
-
Front Desk Agent
2 weeks ago
Miami Beach, United States FirstService Full timeOf Role:? Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of o Front Desk, Agent, Hotel, Property Management
-
Front Desk Agent
1 week ago
Myrtle Beach, United States SEASIDE INN RENTALS, LLC Full timeFront Desk Agent - Viking Hotel Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room...
-
Front Desk Agent
3 days ago
Myrtle Beach, United States SEASIDE INN RENTALS, LLC Full timeFront Desk Agent - Viking Hotel Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room...
-
Front Desk Agent
2 weeks ago
Myrtle Beach, United States SEASIDE INN RENTALS, LLC Full timeFront Desk Agent - Viking Hotel Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room...
-
Front Desk Agent
3 weeks ago
Miami Beach, United States HirefinderRPO Full timeWe are seeking a Front Desk Agent Responsibilities:Familiar with local area and provides dining, shopping, entertainment, attraction, and travel information to hotel guests & residents.Follows up with guests in an exceptionally timely, thorough, and professional manner. Maintains proper condition of hotel/s lobby and oversees the provision of hotel...
-
Front Desk Agent
3 weeks ago
Miami Beach, United States HirefinderRPO Full time👓 We are seeking a Front Desk Agent 💪Responsibilities:Familiar with local area and provides dining, shopping, entertainment, attraction, and travel information to hotel guests & residents.Follows up with guests in an exceptionally timely, thorough, and professional manner. Maintains proper condition of hotel/s lobby and oversees the provision of hotel...
-
Front Desk Agent
3 weeks ago
Miami Beach, United States HirefinderRPO Full time👓 We are seeking a Front Desk Agent 💪Responsibilities:Familiar with local area and provides dining, shopping, entertainment, attraction, and travel information to hotel guests & residents.Follows up with guests in an exceptionally timely, thorough, and professional manner. Maintains proper condition of hotel/s lobby and oversees the provision of hotel...
-
Hotel Front Desk
4 weeks ago
Hermosa Beach, United States H2O Hermosa Full timeWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...
-
Front Desk Agent
3 days ago
Rehoboth Beach, United States Surf Club Hotel Full timeThe Front Desk Agent is a member of the Front Office team. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash...
-
Front Desk Agent
7 days ago
Miramar Beach, United States Highgate Hotels, Inc. Full timeThe Hotel Effie Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and w Front Desk, Agent, Hotel, Operations
-
Front Office Agent
2 weeks ago
Redondo Beach, United States Noble House The Portofino Hotel & Marina Full timeThe Job:As a Front Desk Agent you will have the opportunity to meet and interact with people from all over the world! Our Front Desk Agents proudly showcase our hotel, amenities and surroundings. The Front Desk Agent is a highly visible role in which Office Agent, Agent, Office, Hotel, Business Services
-
Front Desk Agent
3 weeks ago
Myrtle Beach, United States Westgate Resorts & Spa Full timeAs a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail Front Desk, Agent, Customer Service, Hotel
-
Front Desk Agent
5 days ago
Daytona Beach, United States 1850 Hospitality, LLC dba Super 8 Orlando near Florida Mall Full timeJob Overview: We are seeking a friendly and professional Front Desk Agent to join our team. We would like some experience from a hotel. We are using the Wyndham Synxis system. If you have experience in this system that would be a plus. If you have experience at front desk position, that would be a plus. This is a very busy hotel, and we expect great...
-
Front Desk Agent
3 weeks ago
Miami, United States HEI Hotels & Resorts Full timeAssist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requ Front Desk, Agent, Computer, Hotel
-
Front Desk Agent
2 weeks ago
Virginia Beach, United States Highgate Hotels, Inc. Full timeThe Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Front Desk, Agent, Hotel, Office Agent, Operations
-
Front Office Agent
3 weeks ago
Redondo Beach, United States The Portofino Hotel & Marina, a Noble House Hotel Full timeThe Job: As a Front Desk Agent you will have the opportunity to meet and interact with people from all over the world! Our Front Desk Agents proudly showcase our hotel, amenities and surroundings. The Front Desk Agent is a highly visible role in which you directly impact the guests stay and have the ability to create memories that will last a lifetime! You:...
-
Front Desk Agent
4 days ago
Miami, United States Eurostars Hotel Company Full timeJOB SUMMARY: Welcomes and registers guests, establishes credit, directs guests. relays messages, answers questions and contributes to the overall Eurostar luxury hotel experience. We need someone to work 40 hours weekly. FRONT DESK DUTIES: - Welcomes guest by greeting, answering questions, responding to requests. - registers guest by obtaining or...