Front Desk Agent

3 weeks ago


Miami Beach, United States HirefinderRPO Full time

👓 We are seeking a Front Desk Agent 💪


Responsibilities:

  • Familiar with local area and provides dining, shopping, entertainment, attraction, and travel information to hotel guests & residents.
  • Follows up with guests in an exceptionally timely, thorough, and professional manner. Maintains proper condition of hotel/s lobby and oversees the provision of hotel amenities.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor the hotel front entrance and resolve any congested situations.
  • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.

Among other responsibilities that are included as a Front desk Agent.


Qualifications:

  • High school graduate or equivalent vocational training certificate.
  • Previous experience in cashiering.
  • Fluency in English both verbal and non-verbal.
  • Compute basic arithmetic.

Ability to:

  • perform job functions with attention to detail, speed and accuracy.
  • prioritize and organize.
  • be a clear thinker, remaining calm and resolving problems using good judgement.
  • follow directions thoroughly.
  • understand guest’s service needs.
  • work cohesively with co-workers as part of a team.
  • work with minimal supervision.
  • maintain confidentiality of guest information and pertinent hotel data.


Desirable College degree or other Vocational Certifications, preferably a hospitality student, fluency in a second language, CPR certification, Previous guest relations training.


Don't hesitate to apply for this incredible Opportunity


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