Customer Service BDC
2 weeks ago
Job Description Purpose: The ServiceBDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The ServiceBDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. TheserviceBDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. Duties and Responsibilities: · Respond to internet inquiries with courtesy, accuracy and professionalism. · Promptly and accurately enter all customer inquiry data into the CRM. · Generate service appointments. · Conduct phone surveys to assess customer preferences and quality of experience. · Effectively utilize lead management tools. · Compile all necessary reports, forms and other documentation on a timely basis. · Perform cashier duties as requested. · Perform other job-related duties as assigned. · Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator
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BDC/Internet Sales Consultant
4 weeks ago
West Springfield, United States Bertera Subaru of West Springfield Full timeJob DescriptionJob DescriptionBDC/Internet Sales Consultant will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business...
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BDC/Internet Sales Consultant
2 months ago
West Springfield, United States Bertera Subaru of West Springfield Full timeJob DescriptionJob DescriptionBDC/Internet Sales Consultant will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business...
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Automotive Service Receptionist
5 days ago
Springfield, United States Reliable Chevrolet Springfield Full timeJob DescriptionJob DescriptionOur BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.Must be...
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Customer Service Representative
1 week ago
Springfield, United States Corporation Service Company Full timeJob DescriptionCustomer Service RepresentativeSpringfield, ILMonday-Friday, 8:30 am - 5:30 pm We are seeking a highly motivated, experienced Customer Service Representative for our Springfield, Illinois office to work to help our clients stay in legal compliance by assisting with Motor Vehicle transactions, updating customer records, researching...
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Springfield, United States Corporation Service Company Full timeJob DescriptionCustomer Service AssociateOn-Site Springfield, ILMonday - Friday 8:30am-5:30pm If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC's professional business-to-business...
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Customer Service
1 week ago
Springfield, United States Octane Co. Full timeJob DescriptionJob DescriptionJoin our dynamic team as a Remote Customer Service Agent and be part of a company committed to delivering exceptional service to our valued customers. We're a forward-thinking organization that values innovation, integrity, and customer satisfaction above all else. As a remote-friendly company, we offer flexibility and...
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Customer Service
5 days ago
Springfield, United States Steven Clark American Family Insurance Full timeJob DescriptionJob DescriptionBenefits:Opportunity for advancementTraining & developmentBenefits/PerksCompetitive hourly pay rate plus commission and/or bonusesPaid trainingPaid Time OffJob SummaryThe Customer Service provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales...
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Customer Service
1 month ago
Springfield, United States Hy-Vee Supermarket Full timeResponsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and Customer Service, Store Manager, Store Director, Retail, Grocery, Customer
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Customer Service
6 days ago
Springfield, Illinois, United States Randstad USA Full timeDo you have great empathy for customers, and have a way of coming up with great resolution? This role might be for you. We are seeking someone with previous call center experience to become a inbound customer service representative for our healthcare client. This role is expected to be temp to hire, and planning to start asap Please apply today to be...
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Automotive BDC Representative
7 days ago
Springfield, United States Autoland Toyota Chrysler Jeep Dodge Ram Full timeAt Autoland Toyota, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive...
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Automotive BDC Representative
5 days ago
Springfield, United States Autoland Toyota Chrysler Jeep Dodge Ram Full timeJob DescriptionJob DescriptionAt Autoland Toyota, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you...
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Customer Account Specialist
6 days ago
Springfield, United States Corporation Service Company Full timeJob DescriptionAre you passionate about delivering exceptional service? Us too.Customer Service RepresentativeSpringfield, IL (Onsite)Monday - Friday, 9am- 6pm If you have big ambitions, you'll fit in perfectly at CSC. A leading business, legal, tax, and digital brand services company, we provide knowledge-based solutions to a wide range of clients,...
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Customer Service Associate
2 weeks ago
Springfield, United States Memorial Health System Full timeWorking as a Customer Service Associate you will perform a wide variety of customer service duties related to medical supplies, equipment, and products. Duties will be performed mainly in an office setting via fax or phone directly with customers, ph Customer Service, Associate, Medical Equipment, Service, Insurance, Healthcare, Retail, Customer
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Customer Service Representative
5 days ago
Springfield, United States TBI Lawn Care Professionals Full timeOverview: **Duties**: - Provide information about products and services - Process orders, returns, and exchanges - Resolve customer complaints in a professional manner - Upsell products and services to customers when appropriate - Maintain accurate customer records using data entry software - Analyze customer feedback to improve service...
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Customer Service Rep
1 month ago
Springfield, United States Check 'n Go Full timeServe and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs. Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unab Customer Service, Transportation, Service, Store Manager, Customer, Retail
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Customer Service Representative
2 weeks ago
Springfield, United States Kelly Services, Inc. Full timeServe as the first point of contact for our customers, answering phone calls promptly and professionally. - Schedule appointments efficiently, optimizing our team's workflow and customer satisfaction. - Dispatch technicians to service locations, coor Customer Service Representative, Customer Service, Representative, Retail, Staffing
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Insurance Customer Service
5 days ago
Springfield, United States Steven Clark American Family Insurance Full timeJob DescriptionJob DescriptionBenefits:Opportunity for advancementTraining & developmentBenefits/PerksCompetitive hourly pay rate plus commission and/or bonusesPaid trainingPaid Time OffJob SummaryThe Insurance Customer Service provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates...
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Customer Service Representative
2 weeks ago
Springfield, United States Digital Monitoring Products Full timeCustomer Service * Springfield, MO, USA * Hourly * Full Time *Onsite medical clinic for employee, spouse and family members under 21 living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays) plus some not so usual (free security system, free UPS shipping), so you don't have to worry about self or...
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Customer Service Associate
1 month ago
Springfield, United States Hertz Full time $14The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...
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Customer Service Associate
3 weeks ago
Springfield, United States Hertz Full time $14Customer Service Associate - CounterHourly Pay: $16.50The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the...