![TalentWorld](https://media.trabajo.org/img/noimg.jpg)
Senior Customer Success Manager
2 months ago
Talentworld is currently seeking a Senior Customer Success Manager for our client in Miami, FL.
Our client is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and much more.
In this hybrid role as the Senior Customer Success Manager, you will be tasked with maintaining a high-performance culture within the Customer Management team, while overseeing the day-to-day operational maintenance of the Miami office, ensuring a comfortable and well-maintained workspace for all employees. Please note this role is full-time, based in the Miami, FL offices.
Key Responsibilities
Senior Customer Success Manager
Supervise daily tasks and functional duties of Customer Success Managers (CSMs), providing timely guidance and support.
Develop and execute a comprehensive strategy to enhance customer satisfaction, retention, and expansion.
Lead strategic communications with key client accounts, serving as the primary contact.
Provide monthly reports on account performance, analytics, recommendations, and opportunities to achieve goals and KPIs.
Direct digital marketing efforts for a portfolio in the SMB B2C sector, particularly focusing on aesthetic medical practices, collaborating with clients to devise and implement digital marketing strategies.
Educate and motivate clients with best practices, innovative problem-solving approaches, and empathetic guidance, acting as a trusted advisor and advocate.
General Manager, Miami Head Office
Cultivate a positive relationship with the Miami office landlord, ensuring transparent communication.
Establish operational standards for all staff, lead social events, and oversee recruitment in Miami.
Collaborate with the Mississauga Office Manager to align operational strategies and share best practices.
Coordinate with the company's Event Manager for on-site events, managing operational requirements to ensure flawless execution.
Qualifications
Bachelor’s Degree in Business, Marketing, or related field.
2+ years managing and scaling a client-facing team.
3+ years in customer success/account management at a SaaS tech firm.
1+ year of Digital Paid Ads Marketing experience.
Experience onboarding individuals/organizations to complex products involving change management.
Skilled in C-Suite and Executive-Level engagement and communications.
Exposure to relevant industries like private healthcare or medical aesthetics is a plus, with understanding of private healthcare operations.
Strong time management, communication, and organizational skills.
Enthusiastic, self-motivated, innovative, and consistently meets client expectations in a timely manner.
Benefits
Salary starts at $90,000.00 per year, plus $10,000 retention Bonus after 6 months and 15% Annual Bonus
15 days’ vacation per year to rest, recharge and enjoy
Extended health care
Dental care
Onsite fitness facilities and personal training classes
Team socials
Bonus compensation
Company events (social hours, team events)
Interested in the Senior Customer Success Manager role?
Apply now And you could have a job tomorrow
Accommodations are available upon request to support your participation during all stages of the recruitment process.
TWONPERM
#J-18808-Ljbffr
-
Customer Success Manager
2 weeks ago
Doral, United States Vensure Employer Solutions Full timePosition Summary As a Customer Success Manager, youll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing accounts. Your effective communication...
-
Customer Success Manager
3 months ago
Doral, United States Vensure Employer Solutions Full timeAbout Us The company has developed the world's first (really!) marketplace for the hospitality industry. They connect manufacturers, distributors, and buyers in a win-win model for everyone. Their job is to save hotels time, money, and product waste. They built the marketplace for the unsung heroes of hospitality. Their team is made up of people who have...
-
Customer Success Manager
3 weeks ago
Doral, United States Vensure Employer Solutions Full timeAbout Us The company has developed the world's first (really!) marketplace for the hospitality industry. They connect manufacturers, distributors, and buyers in a win-win model for everyone. Their job is to save hotels time, money, and product waste. They built the marketplace for the unsung heroes of hospitality. Their team is made up of people who have...
-
Customer Success Manager
3 weeks ago
Doral, United States Res-Q Full timeResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and maintenance...
-
Customer Success Manager
3 months ago
Doral, United States Res-Q Full timeResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and maintenance...
-
Customer Success Manager
2 weeks ago
Doral, United States goTRG Full timePosition: Customer Success Manager Are you performance-driven and want to make a tangible impact? Are you looking for professional growth opportunities and a chance to build a career? Are you a problem solver who loves a good challenge? Do you want to change the world one retail return at a time? Our mission at goTRG is to solve problem of returns by...
-
Customer Success Manager
2 weeks ago
Doral, United States goTRG Full timePosition: Customer Success Manager Are you performance-driven and want to make a tangible impact? Are you looking for professional growth opportunities and a chance to build a career? Are you a problem solver who loves a good challenge? Do you want to change the world one retail return at a time? Our mission at goTRG is to solve problem of returns by...
-
Senior Customer Success Manager
3 weeks ago
Doral, United States Airbus Full timeJob Description Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world. A commercial aircraft manufacturer, with Space and Defence as well as Helicopters...
-
Senior Customer Success Manager
3 months ago
Doral, United States Airbus Full timeAirbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination...
-
Customer Success Manager
2 weeks ago
Doral, United States Jobs via eFinancialCareers Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Customer Success Manager
3 months ago
Doral, United States Cognitus Consulting Full timeCognitus is an SAP Gold Partner that provides services, solutions extensions as well as a valued added reseller serving businesses of all sizes worldwide across various industries. Our global Customer Success team is responsible for developing customer relationships that promote retention and advocacy. At the same time, we help to identify expansion...
-
Customer Success Manager
3 months ago
Doral, United States Guardz Full timeEstablished in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $28M in funding and rallying a dedicated team of 30 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one Secure & Insure...
-
Customer Success Manager
3 weeks ago
Doral, United States Kuraray America , Inc. Full timeReports to: Vice President of Sales & Marketing Department: Customer Success About Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights....
-
Customer Success Manager
3 months ago
Doral, United States Kuraray America , Inc. Full timeReports to: Vice President of Sales & Marketing Department: Customer Success About Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights....
-
Customer Success Manager
3 months ago
Doral, United States Overproof Full timeReports to: Vice President of Sales & Marketing Department: Customer Success About Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights....
-
Customer Success Division Manager
3 weeks ago
Doral, United States bakerly Full timeAbout our company: Bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry! We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and authentic recipes that use only the very best ingredients. Our lovely offices located in Miami FL, Easton PA or San Antonio...
-
Customer Success Manager
3 weeks ago
Doral, United States SGF Global Full timeJob Name: Customer Success Manager Job Type: Permanent Country: United States City: Doral, FL State: FL Languages: Job Description: Looking for a product specialist that can guide the client by doing the following tasks: Train and teach the client how to use the equipment. Prepare presentations on how to use the equipment. Follow up in the first week and...
-
Customer Success Manager
4 weeks ago
Doral, United States SGF Global Full timeJob Name: Customer Success Manager Job Type: Permanent Country: United States City: Doral, FL State: FL Languages: Job Description: Looking for a product specialist that can guide the client by doing the following tasks: Train and teach the client how to use the equipment. Prepare presentations on how to use the equipment Follow up in the first week...
-
Customer Success Division Manager
3 months ago
Doral, United States bakerly Full timeDescription: About our company: Bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry! We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and authentic recipes that use only the very best ingredients. Our lovely offices located in Miami FL, Easton PA or...
-
Strategic Customer Success Partner
1 day ago
Doral, Florida, United States SAP SE Full timeAbout the RoleThe Strategic Customer Success Partner is responsible for the daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Customer Success services to ensure product consumption and product usage growth.Maximize the value for customers...