Member Service Representative I

3 weeks ago

Las Vegas, United States Silver State Schools Credit Union Full time
Member Service Representative I

Part Time (20 Hours)

Monday - Saturday (Varies)

Friday 9 am to 6 pm

Tropicana Branch

2250 E. Tropicana Ave.
Las Vegas, NV 89119

PURPOSE:

The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions.
  • To deliver service in alignment with our Service Commitments:
    • I will earn respect and build trust by acting with integrity in every situation.
    • I will understand my role in supporting the team to achieve our purpose.
    • I will focus on people over products and build lasting relationships.
    • I will take ownership and accept responsibility.
    • I will treat my coworkers with the same high standards as I treat my member.
    • I will continuously look for ways to improve myself, my credit union, and my community.
    • I will accept there is no "they". We are one working toward the same mission.
    • I will commit to the core values.
  • Possess adequate product knowledge as measured by the annual product knowledge certification assessment.
  • Meet or exceed established sales and service goals.
SUMMARY:

Primary responsibility to process member transactions efficiently. Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests. Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals and create referrals to our internal line of business partners including other team members with the branch. Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner. Provide highest level of caring, personalized service and quality products, while staying abreast of members' needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Member Service Representative I:
  • Greets and serves members at teller line (or express pod) with their member/potential member related teller type transactional needs.
  • Suggests and explains appropriate deposits, lending, and investment products.
  • Uncovers additional opportunities to expand member's relationship with SSSCU and refers member to internal line of business partners. Directs members to appropriate team member or support department.
  • Processes a variety of financial transactions for members including opening and closing accounts, issuing checks, processing deposits and withdrawals from accounts including IRA'S, filing insurance claims, issuing certificates, drafts, and other negotiable instruments.
  • Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding, or reducing service features on various accounts, and assisting members to make the most effective use of automated services.
  • Meets or exceeds all minimum expectations or goals as established by management.
  • Explains the features and benefits of credit union electronic services. (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)
  • Uncovers opportunities to refer business to other lines of business partners within the credit union such as mortgage solutions, member business solutions, or investment solutions.
  • Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail and filing.
  • May assists in training new Member Service Representative in financial service transactions and procedures, as related to the job.
  • May perform various duties to provide members Safe Deposit services.
  • Meet and/or exceed minimum expectations/goals as assigned.
  • Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.
  • Perform other duties as assigned.


EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of 6 months related experience and/or training; or equivalent combination of education and related experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE

  • Member Service Representative

    2 weeks ago

    Las Vegas, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Member Service Representative

    2 weeks ago

    Las Vegas, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Customer Service Representative I

    1 month ago

    Las Vegas, United States Zenith American Full time

    JOB TITLE:Customer Service Representative IDEPARTMENT:Service CenterREPORTS TO:Joe WattsJOB DUTIES:Customer Service Representative IProvides exemplary services, by phone or in person to the customers of the Trusts ZAS administers. Interacts with customers and other departments to investigate, resolve and provide information in response to inquiries about...

  • Customer Service Representative

    4 months ago

    Las Vegas, United States InterDent Service Corporation Full time

    At Gentle Dental, we value our teammate's smile as much as our patient's smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare Customer Service Representative, Customer Service, Representative, Healthcare, Dental, Retail, Patient

  • Breakfast Service Professional

    3 days ago

    Las Vegas, Nevada, United States Egg & I|Egg Works Full time

    About UsEgg & I|Egg Works is a renowned breakfast joint with 7 locations in the Las Vegas area. Established in 1988 as The Egg & I and expanded into its sister restaurants called the Egg Works in 2005.We are seeking highly motivated individuals to join our team as Cashier/Host(ess) staff members. As a valued member of our team, you will be responsible for...

  • Customer Service Representative

    3 months ago

    Las Vegas, United States Mr Appliance Full time

    We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast...

  • Customer Service Representative

    6 months ago

    Las Vegas, United States Mr Appliance Full time

    We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast...

  • Phlebotomist Patient Services Representative

    3 weeks ago

    Las Vegas, United States GTT, LLC Full time

    Job Title: Phlebotomist Patient Services RepresentativeContract Duration: 3 MonthsPay range $20 - 23/hrJob Type: OnsiteLocation: Las Vegas, NVAbout the Role:As a Patient Services Representative I, you will play a crucial role in delivering quality healthcare services. You will be responsible for drawing blood samples, preparing specimens for laboratory...

  • Customer Service Representative

    4 weeks ago

    Las Vegas, Nevada, United States Anytime Home Service Full time

    Job OverviewAnytime Home Service is seeking a highly organized and reliable Customer Service Representative to join our office team. This individual will be responsible for handling a variety of situations professionally and providing excellent customer service. The ideal candidate will be independent, highly organized, and skilled at multitasking. While...

  • Phlebotomist I

    4 weeks ago

    Las Vegas, United States Spectraforce Technologies Full time

    Title: Phlebotomist I Duration: 3+ Months Location: Grand Montecito Pkwy, Las Vegas NV 89149 Shift: M - F 7a - 12:45p The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples...

  • Phlebotomy - Phlebotomist I

    2 weeks ago

    Las Vegas, United States Global Technical Talent Full time

    Shift/Time Zone: Mon- Fri 9am-5:30pm Pacific Time Description: Job Description: The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for...

  • Underwriting Support Representative I

    2 weeks ago

    Las Vegas, United States SageSure Full time

    Overview: SageSure Insurance Managers is seeking a highly motivated individual with the drive and desire to make significant contributions to the success of the business. The Underwriting Support Representative I will be responsible for processing policy information in various platforms, generating notices to customers as well as various other processing...

  • Underwriting Support Representative I

    1 week ago

    Las Vegas, United States SageSure Full time

    Overview: SageSure Insurance Managers is seeking a highly motivated individual with the drive and desire to make significant contributions to the success of the business. The Underwriting Support Representative I will be responsible for processing policy information in various platforms, generating notices to customers as well as various other processing...

  • Phlebotomist Patient Services Representative

    4 weeks ago

    Las Vegas, United States GTT, LLC Full time

    Job Title: Phlebotomist Patient Services RepresentativeContract Duration: 3 MonthsWork Type: Onsite, Mon - Fri 7 am - 12:45 pmLocation: Las Vegas, NVJob Description:Are you a compassionate and skilled phlebotomist looking to make a difference in people's lives?We're seeking a dedicated Phlebotomist Patient Services Representative I to join our team. This...

  • Customer Service Representative

    4 days ago

    Las Vegas, Nevada, United States Horseshoe LV Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Horseshoe LV. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.Key ResponsibilitiesTake, record, and cancel reservations in the Hotel Information System.Provide five-star hotel-quality...

  • Customer Service Representative

    1 month ago

    Las Vegas, United States Chung Insurance Agency Inc Full time

    About the job Customer Service Representative - Insurance Agent Team Member Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial...

  • Phlebotomist I

    2 weeks ago

    Las Vegas, United States Spectraforce Technologies Full time

    Phlebotomist I (Part-time) 2 months Las Vegas, NV 89101 Th- 10a - 7p Fr- 730a - 430p Sa- 730a - 430p Job Description: The Patient Services Representative I PSR I represents the face of the company to patients who come in, both as part of their health routine or for insights into lifedefining health decisions. The PSR I draws quality blood samples from...

  • Customer Service Representative

    1 month ago

    Las Vegas, United States Circle K Full time

    Circle K - 8545 Blue Diamond Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    7 days ago

    Las Vegas, United States Ajilon Full time

    Ajilon - JobID: 98801913-A0B1-43B5-83A6-5515AB2DB923 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...

  • Customer Service Representative

    3 weeks ago

    Las Vegas, United States Circle K Full time

    Circle K - 4495 S Buffalo Dr [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...