ServiceNow Functional Business Analyst
1 week ago
job summary: We are seeking a skilled and detail-oriented Business Analyst to join our team and play a pivotal role in driving platform enhancements, process mapping, and change enablement. The ideal candidate will work closely with stakeholders to capture requirements, convert business needs into functional solutions, and ensure seamless implementation of enhancements within the ServiceNow ITSM and HR modules. This role requires expertise in process documentation, stakeholder alignment, and continuous improvement initiatives. location: Boston, Massachusetts job type: Contract salary: $33.79 43.79 per hour work hours: 8am to 5pm education: Bachelors Responsibilities Work with stakeholders to capture requirements for ITSM, catalog Items, workflows, ITSM processes or any other platform enhancement requests Convert business requirements into functional requirements/user stories. Validate OOB capabilities vs customization needs Maintain process documentation Perform UAT coordination, stakeholder alignment, and release readiness validation. Drive continuous improvement and identify automation opportunities. Drive sprint planning with Product/process owners Represent enhancements/ changes on platform at CAB for approvals Team & Stakeholder Collaboration: Work closely with Business Stakeholders, Process Owners and Project Managers. Lead workshops, solution reviews, demos, and UAT sessions. Qualifications 5 years hands-on ServiceNow experience. Strong functional knowledge in ITSM and HRSD modules. Strong understanding of ITIL & HR process workflows. Certifications ServiceNow Certified System Administrator (CSA) Required ServiceNow ITSM Implementation Specialist ITIL v3/v4 Foundation Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr
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ServiceNow Functional Business Analyst
1 week ago
Boston, United States Jobs via Dice Full timeServiceNow Functional Business Analyst Boston, Massachusetts (Contract). Salary: $33.79?$43.79 per hour. Work hours: 8?am to 5?pm. Job Overview We are seeking a highly skilled Business Analyst to drive platform enhancements, process mapping, and change enablement for ServiceNow ITSM and HR modules. The ideal candidate will transcribe business needs into...
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ServiceNow Functional Business Analyst
1 week ago
Boston, United States Randstad Digital Americas Full timeBase pay range $33.79/hr - $43.79/hr Job Summary We are seeking a skilled and detail-oriented Business Analyst to join our team and play a pivotal role in driving platform enhancements, process mapping, and change enablement. The ideal candidate will work closely with stakeholders to capture requirements, convert business needs into functional solutions, and...
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ServiceNow (ITSM & HR) - Business Analyst
3 weeks ago
Boston, United States Mastech Digital Full timeJob Title: Business Analyst – ServiceNow (ITSM & HR)Location: Boston, MAWork Type: Onsite | 5 Days/WeekJob DescriptionWe are looking for a Business Analyst – ServiceNow (ITSM & HR) to translate business needs into functional ServiceNow solutions. The role involves collaborating with stakeholders, defining ITSM and HR processes, documenting requirements,...
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ServiceNow Business Analyst
1 week ago
Boston, United States Compunnel Full timeCaptures customers and service providers' ServiceNow requirements into stories, helps to solve the approach, and support the overall implementation process in cooperation with developers. Collaboration in designing, developing, and working with IT processes, conducting research, and performing analysis required to build respective modules within the...
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ServiceNow Business Analyst
7 days ago
Boston, United States Compunnel Full timeCaptures customers and service providers' ServiceNow requirements into stories, helps to solve the approach, and support the overall implementation process in cooperation with developers. Collaboration in designing, developing, and working with IT processes, conducting research, and performing analysis required to build respective modules within the...
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ServiceNow Business Analyst
6 days ago
Boston, MA, United States Compunnel Full timeCaptures customers and service providers' ServiceNow requirements into stories, helps to solve the approach, and support the overall implementation process in cooperation with developers. Collaboration in designing, developing, and working with IT processes, conducting research, and performing analysis required to build respective modules within the...
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ServiceNow Business Analyst
6 days ago
Boston, MA, United States Compunnel Full timeCaptures customers and service providers' ServiceNow requirements into stories, helps to solve the approach, and support the overall implementation process in cooperation with developers. Collaboration in designing, developing, and working with IT processes, conducting research, and performing analysis required to build respective modules within the...
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ServiceNow Business Analyst
6 days ago
Boston, MA, United States Compunnel Full timeCaptures customers and service providers' ServiceNow requirements into stories, helps to solve the approach, and support the overall implementation process in cooperation with developers. Collaboration in designing, developing, and working with IT processes, conducting research, and performing analysis required to build respective modules within the...
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ServiceNow Business Analyst
6 days ago
Boston, MA, United States Compunnel Full timeCaptures customers and service providers' ServiceNow requirements into stories, helps to solve the approach, and support the overall implementation process in cooperation with developers. Collaboration in designing, developing, and working with IT processes, conducting research, and performing analysis required to build respective modules within the...
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ServiceNow Business Analyst
6 days ago
Boston, MA, United States Compunnel Full timeCaptures customers and service providers' ServiceNow requirements into stories, helps to solve the approach, and support the overall implementation process in cooperation with developers. Collaboration in designing, developing, and working with IT processes, conducting research, and performing analysis required to build respective modules within the...
