Hospital Access Liaison
4 weeks ago
The Hospital Access Liaison (HAL) assists individuals who have recently been discharged from an Emergency Department (ED) or inpatient unit that need immediate assistance with linkage to services and resources in the community. The focus will be on those individuals who are at high risk of hospitalization/re-hospitalization and/or risk of suicide and need increased services.
This is a full-time, benefit eligible position. This is a Hybrid position and will be co-located at local Hospitals.
ESSENTIAL FUNCTIONS JOB SPECIFIC
Provide rapid, hybrid response and care for individuals discharging from the hospital
Co-locate at hospitals as needed/required
Use short-term interventions for up to 30 days after initial contact until warm hand-off to ongoing services has been completed
Communicate regularly with hospital staff to ensure continuity of care, discuss referral workflow and work out any issues
Schedule client appointments in EHR
Ensure clients are attending appointments 7 and 30 days post-hospitalization
Attend monthly meetings and weekly clinical supervision with HAL Supervisor
Maintain agreed upon level of productivity and/or Quality Indicators
Provide culturally competent services to meet the unique cultural needs of each referred individual
Be knowledgeable of all services provided within Compass Health
Be knowledgeable of other human/social services agencies for purposes of referral if Compass is unable to provide a service and maintain documentation of such referral
Maintain client records, following agency and state regulations
Ensure all documentation is written in proficient and professional manner
Work collaboratively with programs to ensure the individual is referred and enrolled in services when appropriate and eligible
Collaborate and communicate with callers multi-disciplinary treatment team, if existing client is referred
Other duties as assigned by supervisor
Travel may be required for co-location, team meetings, or large agency functions
WORKING CONDITIONS & EXPOSURE RISK:
Operating Vehicles or Machinery
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