Application Support Analyst

3 weeks ago

Virginia, United States Virginia Risk Sharing Association Full time

The

Virginia Risk Sharing Association (VRSA)

is the first and most financially sound group self-insurance pool in the Commonwealth. Since 1980, VRSA has protected our members’ assets and promoted risk management affecting strategic objectives. Beyond coverage, we provide robust education, training, tools, and resources to help members identify and treat current and emerging risks. In total, our members contribute nearly $60 million annually. Headquartered in Glen Allen, VA, VRSA has 55 employees – many with over 20 years of service Our staff enjoys a great work environment – we work but we have fun too, from monthly celebrations to chili cookoffs and picnics. VRSA offers a comprehensive benefits package to help meet your family’s unique needs. We value continuing education and professional development by providing a tuition program and a variety of learning opportunities. Please visit our website, www.vrsa.us , for additional company details, including a summary of our employee benefit programs.

VRSA has been voted a Top Workplace by our employees for the past three years VRSA has a hybrid work schedule with staff working onsite on specific days of each week. New hires will initially work in-house. Currently, we have an employment opportunity for an

Application Support Analyst . This position supports VRSA business applications and end users, acting as a technical point of contact for VRSA staff. Triages application and systems issues while also ensuring the smooth operation of system processes. Assists with the support of VRSA’s custom-coded applications and integrations. Responsibilities include: Serve as an administrator for VRSA business applications, including the maintenance of security roles, end-user accounts, and application configurations. Provide business applications support. Work closely with VRSA end users and application vendors to validate, troubleshoot, and resolve application issues. Develop test plans to verify the logic of new or modified applications. Coordinate, test, and communicate application changes with end users. Provide end-user training. Understand the workflow and process requirements of end users related to business applications. Identify opportunities for process efficiency and automation. ESSENTIAL EDUCATION SKILLS AND EXPERIENCE: Experience/Education: Undergraduate degree in business administration, information systems, a technology-related field, or a related designation. A minimum of three years of work experience with application administration and/or software development. Experience with gathering and writing business and technical requirements, as well as process documentation. Detailed knowledge of common Microsoft Office applications (Excel, Word, Outlook, Teams). Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering business applications. Knowledge/Skills/Abilities: Exceptional communication skills both verbal and written. Demonstrated ability to learn and apply new technologies. Strong analytical/critical thinking skills and critical thinking. Ability to interpret and communicate analysis to non-technical end users. Experience with Structured Query Language (SQL) Knowledge of standard IT hardware and equipment. Highly organized, detail oriented and works well under pressure. NONESSENTIAL/BENEFICIAL SKILLS AND EXPERIENCE: Experience with Project Management. Experience with Business Analysis and ITIL framework. Knowledge of the property and casualty insurance industry (preferred). Qualified candidates should submit a cover letter and resume to HR@vrsa.us. Attention: ASA VRSA is an equal-opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

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